TEAM MANAGER – WORKERS COMPENSATION | SYDNEY & CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

THE ROLE

The primary purpose of this role is it ensure all claim related performance and service measures are met and claims teams are motivated and operating effectively and efficiently and are enabled to achieve their performance objectives and a strong standing against Allianz competitors.
Please note, this role is expected to commence in August 2025.

MAIN RESPONSIBILITIES

• Effectively lead a team to deliver key business objectives and meet critical business outcomes
• Ensure the delivery of superior customer service ensuring that all compliance and risk policies, legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer care
• Understand key performance drivers and identify opportunities to continuously improve team performance
• Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities and development opportunities are apportioned equitably, creating a focused, capable and engaged team
• Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members, identifying root causes, as applicable, and participate in the process of recommending and implementing nationally approved improvement initiatives
• Implement and manage change improvements, facilitating learning and development opportunities that build capability within a team.