Team Manager at Allianz Global Corporate & Specialty SE

North Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Personal Injury Management, Team Leadership, Coaching, Customer Service, Negotiation, Technical Skills, Legislation Interpretation, Innovative Thinking, Customer Relationship Management, Problem Solving, Change Management, Learning and Development, Performance Improvement, Compliance, Risk Management, Emerging Technologies

Industry

Financial Services

Description

TEAM MANAGER – WORKERS COMPENSATION – SYDNEY At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. The primary purpose of this role is it ensure all claim related performance and service measures are met and claims teams are motivated and operating effectively and efficiently and are enabled to achieve their performance objectives and a strong standing against Allianz competitors. About the role Effectively lead a team to deliver key business objectives and meet critical business outcomes Ensure the delivery of superior customer service ensuring that all compliance and risk policies, legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer care Understand key performance drivers and identify opportunities to continuously improve team performance Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service and technical skills, ensuring that tasks, accountabilities and development opportunities are apportioned equitably, creating a focused, capable and engaged team Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members, identifying root causes, as applicable, and participate in the process of recommending and implementing nationally approved improvement initiatives Implement and manage change improvements, facilitating learning and development opportunities that build capability within a team. About you Extensive personal injury management expertise within a Personal Injury environment Expertise in team leadership and a proven track record of driving high performance Demonstrated experience in coaching and developing team members Demonstrated ability to interpret and apply legislation Innovative thinking – creative ideas that improve operational effectiveness and efficiency Demonstrated ability for developing strong customer relationships and effectively resolving customer escalations A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site. About our culture We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Responsibilities

Lead a team to deliver key business objectives and ensure superior customer service while meeting compliance and risk policies. Act as an escalation point for complex queries and implement change improvements to enhance team capability.