Team Manager – Associates, Major Client Group (Sydney) at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Client Engagement, Customer-Centric Culture, Financial Services Experience, Operational Risk Knowledge, Relationship Building, Continuous Improvement Mindset, Creative Problem Solving, Technology Adoption, Sales & Service Best Practices, Customer Focus, Exceptional Customer Service

Industry

Financial Services

Description

You bring strong credit experience across complex commercial and corporate transactions. As a leader, you will guide and develop your team to achieve outstanding performance. With your expertise, we will unlock growth opportunities and deliver superior client solutions. See yourself in our team Business Banking is proud to support a range of medium to large sized businesses across Sydney. Our Major Client Group (MCG) team is designed specifically to look after our largest and most complex clients with turnover +$150m and debt requirements of +$50m. Our innovative technology solutions provide invaluable support for our clients and we pride ourselves on understanding our clients and delivering insights and creative solutions as we help them lead their businesses into the future. Our team is energised about what we do, what we've achieved and the momentum behind where we're headed. We work closely with clients across a variety of dynamic industries including entertainment, leisure, tourism and professional services. Do work that matters We are seeking a Team Manager for our MCG Team. In this key leadership role, you will leverage your client-engagement and leadership skills to coach and develop a team of Associates, driving a customer-centric culture across your centre. More specifically, you will: Work collaboratively with peers, business partners and stakeholders to build strong and effective relationships and ensure your team are meeting business needs; Drive a culture of accountability and excellence across your team; Facilitate the continuous development of your team to enhance customer engagement and effectively address our customers' servicing needs; Drive a productivity mindset, and maintain a continuous improvement focus to implement practical process improvements across the business; Proactively identify and assess operational risk within the business and share best practice insights that will be used to drive and support course correction; Role model a curious mindset and adoption of technology across your team and business; Role-model and lead the delivery of best practice Sales & Service, and outcomes that meet MCG credit and compliance requirements; Drive a customer centric culture by ensuring your team provide responsive, professional and quality service that meets the needs of our people and clients, and positively contributes to NPS; and Focus on ensuring that frontline staff have the necessary capability to consistently deliver exceptional service within an operationally compliant framework. Support clients across a diverse range of industries including entertainment, leisure, tourism, and professional services, tailoring solutions to meet their unique business needs. We want to hear from you if you: Leadership skills with the ability to motivate others to achieve shared goals; Strong financial services industry experience, including experience within a sales role; Demonstrated success in building a customer-centric culture by proactively engaging clients and driving NPS improvement; Extensive knowledge of bank and financial services products and services and strong operational risk knowledge; Proven ability to build strong and effective relationships and to work collaboratively with business partners and stakeholders; Continuous improvement mindset and a creative approach to problem solving; Curiosity and passion for technology; and Strong customer focus and a real passion for delivering exceptional customer service. To be considered for this exciting opportunity, please express your interest by applying online today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 29/11/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

As a Team Manager, you will guide and develop your team to achieve outstanding performance while driving a customer-centric culture. You will work collaboratively with peers and stakeholders to build strong relationships and ensure your team meets business needs.