Join us as a Team Manager at Barclays, where you’ll be responsible for leading a dynamic team to handle a variety of operational tasks. You’ll manage disputes, oversee communication via emails and calls, and handle both back and front office processes. Your leadership will ensure the smooth resolution of issues while maintaining high standards of service and efficiency.

To be successful as a Team Manager, you should have:

• Proven leadership experience, with the ability to guide and motivate a team effectively.
• Excellent communication skills, both oral and written.
• The ability to quickly adapt to new challenges and rapidly acquire the knowledge needed to manage complex tasks efficiently.

Some other highly valued skills may include:

• A solid understanding of Cardholder disputes/Chargebacks, with experience in resolving complex issues and ensuring timely solutions.
• A strong background in controls, demonstrating the ability to maintain compliance, mitigate risks, and uphold operational integrity.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
The role is hybrid and based in Sunderland.

ACCOUNTABILITIES

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank’s operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank’s objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues’ delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.