YOU WILL IDEALLY HAVE EXPERIENCE IN THE FOLLOWING:

• A proactive and customer-focused approach to resolving queries.
• Some experience of using RBIS and DM360 document management system or similar.
• Handling complex housing benefit and council tax support issues
• Understand the impact that all assessments, accuracy and overpayments have on subsidy.
• Maintaining up to date knowledge and awareness of current legislation, policy and guidance relating to Council Tax, Housing Benefits and Local Council Tax Support.
• Ensuring that their team has a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the posts.
• Develop and implement new working methods and systems.
• Understand the importance of automation including the potential benefits and pitfalls associated with the increased use of automated processing.
• Initiate and change working practices to increase performance.
• Quickly assimilate and interpret complex legislation.
• Identify training needs and create training plans as part of the performance management scheme.
• Approach difficult matters such as capability and sickness in a firm but tactful manner
• Produce, collate, and analyse statistical information as required.
• Motivate, empower, and encourage a team to meet strategic and service objectives.
  Your role will encompass day-to-day administration of Council Tax billing and benefits processes, whilst seeking to promote efficiency and continuous improvement.
  The successful person will be expected to make a valuable contribution to the effectiveness and continued improvement and success of the service by regularly contributing ideas, suggestions and feedback to the Team Manager and at appropriate meetings or workshops
  For any informal enquires please contact: resourcing@birmingham.gov.uk
  Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
  Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
  We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
  We welcome applications from people with caring responsibilities and flexible working options will be considered.
  A Disclosure and Barring Service (DBS) check will be undertaken.
  Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.
  Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

JOB DESCRIPTION & PERSON SPECIFICATION

2722 JDPS Team Manager Gr4 JD.doc

Please refer the Job description for details