ID 2750
The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

VACANCY DETAILS

Vacancy title
Team Manager Business Support
Closing date
08/07/2025, 16:00
Advertising basis
Permanent
Actual starting salary
£45,974
Salary range or pay band
SEO £45,974 to £54,431
Allowances
No
Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Group
Corporate Services and Inspectorates
Directorate
Care Inspectorate Wales (CIW)
Branch
Business Support team/Support Services
Location (s)
Pan Wales
Pan Wales’ means that the location in which the vacancy can be based is flexible, subject to the needs of the business. A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.
Purpose of post
The Care Inspectorate Wales (CIW) is the independent regulator of social care and childcare. We register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales
The purpose of the post is to provide leadership and management to the business support team. This multi-skilled team provides a delivery and frontline customer service team to members of the public, Service users and their families and providers. The team also perform the critical function of supporting internal teams to undertake their duties of registration, enforcement and inspection. This post provides direct line management to business team managers.
The post holder will work closely with operational teams in the management of the business support processes and lead on business within the business support team.
As the post is responsible for pan Wales teams, some occasional travel will be required to provide management and support.

Key tasks

• Provide direct leadership and management support to the Business Support Service Managers and their teams. Approximately 9 Business Managers and 28 business support staff.
• Provide leadership and management support to all business support teams.
• Lead on embedding new ways of working, ensuring changes are implemented across all business areas in line with CIW’s strategic plan.
• Ensure that the business support team is fully prepared for all digital changes by overseeing the necessary training and guidance is in place.
• Attend project boards to ensure that changes across CIW are considered in line the support teams’ capacity.
• Provide weekly reports to senior management on the business support dashboards to monitor activities and assess resource capacity for both short-term and long-term planning.
• Oversee the training and development of staff in the team by understanding training requirements, conducting briefings, and promote regular use of personal development plans.
• Collaborate with other CIW teams to Identify further enrichment for the business support teams roles following areas of digital development.
• Build strong links with other senior managers in CIW to elevate the profile of the business support team.
• Oversight of business support team practice to share good practice and identify areas for development.
• Managing own professional development and seeking appropriate opportunities in discussion with line manager.
• Act as operational lead on the Disclosure Barring Service (DBS) process, managing change in relation to the DBS process and reporting any issues to the DBS business process owner

Development opportunities
This position entails overseeing a team of approximately 37 staff, providing leadership, and managing frontline operation delivery teams.
Candidates will gain diverse work experience while collaborating with colleagues to execute regulatory activities.
There is also the opportunity to participate in the development of innovative way of working.

Other vacancy related information

• A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
• A presentation on ‘Communicating and influencing will be required at interview stage. More information will be provided in the invitations to that stage.
• In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1.
• Candidates who pass the initial sift may be progressed to a full sift of the remaining Experience criterion.

Vetting level
Basic
Number of posts
1
Contact point for further information regarding the post
Penny Aubrey CIWHR@gov.wales

• Provide direct leadership and management support to the Business Support Service Managers and their teams. Approximately 9 Business Managers and 28 business support staff.
• Provide leadership and management support to all business support teams.
• Lead on embedding new ways of working, ensuring changes are implemented across all business areas in line with CIW’s strategic plan.
• Ensure that the business support team is fully prepared for all digital changes by overseeing the necessary training and guidance is in place.
• Attend project boards to ensure that changes across CIW are considered in line the support teams’ capacity.
• Provide weekly reports to senior management on the business support dashboards to monitor activities and assess resource capacity for both short-term and long-term planning.
• Oversee the training and development of staff in the team by understanding training requirements, conducting briefings, and promote regular use of personal development plans.
• Collaborate with other CIW teams to Identify further enrichment for the business support teams roles following areas of digital development.
• Build strong links with other senior managers in CIW to elevate the profile of the business support team.
• Oversight of business support team practice to share good practice and identify areas for development.
• Managing own professional development and seeking appropriate opportunities in discussion with line manager.
• Act as operational lead on the Disclosure Barring Service (DBS) process, managing change in relation to the DBS process and reporting any issues to the DBS business process owne