SKILLS REQUIRED:

• Strong demonstrated successful leadership skills with client projects and team development.
• Proven ability to provide support with various applications of instrument, equipment, and loop calibrations of various parameters in manufacturing, utilities, and laboratory environments.
• Exceptional Computer Maintenance Management Systems (CMMS) skills; Demonstrates ability to effectively use Microsoft Office Suite, Project planning software’s ie. MS Project. Navigates and utilizes project management tools to develop and manage key deliverables ie. LUR, Expenses, and project deliverables.
• Develops and updates PCI policies and procedures, understands and interprets Government Regulations and instrumentation/calibration principles and provides training and guidance to technician resources. Ability to assist clients with development and revision of policies and procedures as necessary.
• Exceptional communication and problem-solving skills with clients and coworkers. Ability to interpret, follow up, and resolve client request or leads. Ability to develop effective and accurate proposals and quotes.
• Excellent communication skills with direct identification, development, and implementation of communication policies and processes in accordance with PCI objectives. Significant ability to effectively influence and guide others as well as resolve conflicts.
• Furthers the business case and controls financial issues and profit and loss implications.
• Respected and active member of an external professional organization (ISPE, ASQ, PDA, etc.). May speak at engagements. External certification preferred [ISA, ASQ, etc.].
• Must have a valid driver’s license and good driving record.

• Monitor and update all resource scheduling to ensure labor utilization is maximized and forecasts are maintained at least three weeks in advance. Re-align frequently through exceptional communication with clients, Associates, PCI management and all project stakeholders. Notify all resources and management in a timely manner of any schedule rescheduling or breaks. Review schedule weekly and plan accordingly.
• Proactively assess project safety concerns and ensure PCI Team members are in compliance with any and all client and/or PCI site safety requirements.
• Participate and host internal and client-specific leadership meetings, providing information such as potential new services, client expansions, resources, and scheduling issues, etc. (monthly).
• Weekly Metric reporting, routine communications with all regional leadership to fill and/or support workload fluctuations.
• Provide routine client specific KPI’s including but not limited to Financial, Calibration, and project deliverables.
• Provide proposal writing for existing and potential new clients and submit for PCI management approval. This includes effectively proposing resource levels, resource planning, and number of resources needed for the associated scope of work.
• Regularly discuss with clients all of PCI’s service offerings and explore possibilities for expanding the value we provide.
• Engage Associates in discussions about their long-term goals and aspirations. Perform meaningful, forthright and timely associate PRP reviews.
• Manage projects to minimize risk and optimize labor utilization.
• Ensure all timesheets are logged in accordance to the current project accounting setup for resources to the associated project work. Verify proper project codes are used, proper expenses applied, and mileage.
• Review vacation requests from technicians or lead technicians and ensure resource scheduling is adequate for the associated period prior to management review and approvals.
• Notifying project accounting team of any client changes such as: Billing, Contact, Calibration, Task and Rate Codes. (Weekly by Friday)
• Up to 50%-75% of work time may be client billable activities based on business need and team structure.