Team Manager Customer Experience at Alorica Philippines

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

International Voice Background, Retail Experience, Operations Management, BPO Industry Knowledge, Written Communication, Verbal Communication, Business Acumen, MS PowerPoint, MS Excel, Leadership Presentation

Industry

Outsourcing and Offshoring Consulting

Description

About Alorica India: Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time. 100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities. The world’s largest provider of customer experiences to North American consumers. 14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now). We Serve More than 200 Major Clients Worldwide, Including: * 4 of the top 5 wireless providers * 4 of the top 8 healthcare companies on the Fortune 500 * 4 of the top 10 banks on the Fortune 500 * 5 of the world’s largest retailers * 4 of the top 10 largest car manufacturers * 10 of the top 20 regulated utility companies * 3 of the 5 largest technology companies At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

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Responsibilities

Manage a mid-size operations unit of 100-200 employees within a customer experience environment. Focus on delivering high-quality customer interactions and maintaining operational performance for major global brands.