Team Manager at CW Retail Services Pty Ltd

Waitematā, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

16 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warehouse Operations, People Leadership, WHS Leadership, Continuous Improvement, Inventory Accuracy, Performance Management, FMCG Experience, RF Scanning, Automation Systems, Stakeholder Management, Compliance Management, Recruitment, Onboarding, Training, Crisis Communication, SOP Enforcement

Industry

Retail Health and Personal Care Products

Description

Distribution Centre Team Manager Sigma Healthcare is one of Australia and New Zealand’s leading pharmacy wholesalers and retail pharmacy partners, supporting more than 900 franchised pharmacies across brands such as Chemist Warehouse, Amcal and Discount Drug Stores. In New Zealand, we proudly partner with Chemist Warehouse NZ — the country’s fastest‑growing pharmacy network with 75 stores and expanding. Backed by strong trans‑Tasman scale and a new state‑of‑the‑art distribution centre, we are committed to improving access to affordable healthcare across Aotearoa. Our people are at the heart of our success, and we live our values every day: customer obsession, integrity, resilience, focus and delivery.Job Description The Distribution Centre Team Manager is responsible for leading daily warehouse operations to deliver predictable, reliable and high‑quality service to our customers. This role drives operational excellence, continuous improvement, safety leadership and team performance within a fast‑paced FMCG environment. We have four positions available in this hands‑on leadership role, requiring strong operational capability, people management skills, and a commitment to safety and service excellence. Key Responsibilities Distribution Centre Operations Daily warehouse leadership — oversee all operational activities to meet productivity, accuracy and service targets. Operational competency — perform and support all warehouse tasks in line with SOPs (e.g., receiving, picking, vault operations). Performance measurement — track, analyse and report on team and operational performance. Continuous improvement — engage the team to identify and implement efficiency, quality and cost‑saving initiatives. Inventory accuracy — maintain high standards of stock integrity and record accuracy. Safety leadership — ensure all WHS procedures, audits, equipment checks and emergency processes are followed. Compliance management — enforce SOPs, quality standards, contractor approvals and legislative requirements. People processes — manage attendance, performance, behaviour, payroll inputs and development plans. Crisis communication — maintain effective communication during incidents or emergencies. Operational support — provide hands‑on assistance to the team as required. People Leadership Lead and motivate teams to meet operational and strategic goals. Provide a safe, inclusive and high‑performance environment. Manage recruitment, onboarding and training in partnership with HR. Set and monitor annual KPIs in OneSigma. Ensure all team members complete mandatory training. Foster teamwork, unity and alignment with Sigma Healthcare values. About You Qualifications (Desirable) New Zealand Certificate in Distribution (Level 4). New Zealand Certificate in Workplace Health & Safety Practice (Level 4). Management training or demonstrated leadership competency. Experience, Knowledge & Skills Minimum 5 years’ experience in a multi‑SKU FMCG warehouse at supervisory or frontline management level. Strong people leadership and team‑motivation capability. Proven delivery of WHS initiatives, including return‑to‑work processes. Experience with continuous improvement, problem‑solving and planning. Customer‑focused mindset with experience managing internal/external stakeholders. Exposure to primary transport operations. Proficiency with warehouse technology (RF scanning, automation systems). High security awareness. Personal Attributes Customer‑oriented, calm under pressure and results‑driven. Systematic thinker with strong communication skills. Adaptable, reliable, punctual and committed to consistent attendance. Comfortable with technology and inventory systems. Positive attitude and strong team orientation. Additional Information Conditions of Employment Satisfactory reference checks, criminal record check and right‑to‑work verification. Current driver’s licence required. National Police Check mandatory for all new team members. Relationships Reports to: Shift Manager or Operations Manager Direct Reports: Warehouse team members Mentorship: Provides coaching to Store Persons Travel: May be required between sites Apply Now! If you’re a motivated leader who thrives in a fast‑paced environment and wants to be part of a major growth story in New Zealand healthcare logistics, we’d love to hear from you.

Responsibilities

Lead daily warehouse operations to ensure predictable, high-quality service and operational excellence within a fast-paced FMCG environment. Manage team performance, safety leadership, and continuous improvement initiatives to meet productivity and accuracy targets.