Team Manager at EML

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Workers Compensation Management, Claims Management, Performance Management, Change Management, Coaching, Communication Skills, Stakeholder Management, Continuous Improvement, Customer-Centric Approach, Technical Guidance, Training and Development, Triage Claims, Monitoring Workload, Strategic Direction, Collaboration

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY Federal Self Insurance is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements or are premium paying agencies under the Comcare scheme that have partnered with EML to administer their claims management function. As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to proactively lead and contribute to the achievement of business unit and organisational objectives. This role supervises day-to-day work activity of direct reports and provides leadership and management support across the business unit. This position operates in a statutory environment defined by jurisdictional legislation. Success is dependent on achieving expected contractual and legislative measures, improved return to work and claims management outcomes, ultimately resulting in improved portfolio and actuarial assessments. This will be a full time, permanent position based in our Melbourne office, with flexibility to work from home up to 2 days a week once fully trained. YOUR RESPONSIBILITIES Work collaboratively with the Operations Manager to develop and implement a pro-active, specialised approach to the management of workers compensation claims in a fast-paced environment. Develop, implement, forecast and drive the strategic direction, performance and sustainability within the team. Oversee and deliver a scalable, efficient, collaborative and effective customer-centric operating model. Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes. Provide technical guidance in relation to the strategic management of workers compensation insurance claims to both internal and external stakeholders. Supervise the day-to-day work activity, training and development of a team of case managers. Triage claims and monitor workload, assigning within the team. ABOUT YOU Experience in a Team Leader or equivalent within the Workers Compensation scheme, Comcare or the Safety, Rehabilitation and Compensation Act. Demonstrated expertise in the management of workers compensation claims Strong understanding of the contractual requirements and performance measures Leadership skills, including team building, coaching, performance management and change management Strong oral and written communication skills Experience managing and developing teams within a personal injury environment. Experience in navigating complex and differing stakeholder expectations to maintain excellent service delivery and achieve desired outcomes WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A vibrant, collaborative innovative team culture Flexibility with opportunity to WFH when you are fully trained in your role. A corporate wellbeing program with discounted health insurance and gym membership Access to discounts at over 350 retailers through our Rewards Hub program Entitlement to an annual tenure and performance-based recognition reward Comprehensive learning and development support Companywide events to celebrate success. Quarterly Reward and Recognition Awards Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

The Team Manager will lead and contribute to achieving business unit and organizational objectives while supervising the day-to-day activities of the team. This role involves developing and implementing strategies for effective claims management and ensuring continuous improvement in service delivery.