Team Manager at he Royal Automobile Club of WA

City of Joondalup, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Interpersonal Skills, Motivation, KPI Management, Coaching, Communication, Empathy, Resilience, Computer Literacy, Collaboration, Adaptability, Sales Frameworks, Team Development, Performance Standards

Industry

Consumer Services

Description

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members, being the driving force for a better WA As a Team Manager in our Contact Center’s located in Joondalup and West Perth, you will lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members to support them with their enquiries. What you need to know Location: Joondalup and West Perth Working hours: 37.5 hours per week between 7.30am and 8.30pm with a scheduled Saturday on rotation ever 6 to 10 weeks What will you be doing: You’ll lead, coach, and inspire a high-performing team to deliver exceptional sales and member experiences. Key responsibilities include: Drive team performance through regular coaching, leadership routines, and KPI management. Motivate and develop team members to achieve sales, service, and engagement goals. Monitor quality standards and ensure compliance with product and legislative guidelines. Analyse performance reports to identify trends and implement improvements. Support business initiatives and change management activities. Build strong relationships with stakeholders, including Operations and support teams. What we are looking for: As a member-based organisation, alignment to our values is essential, in addition to: A seasoned customer service professional with leadership experience, in a busy, multi-tasking contact centre environment Strong leadership and interpersonal skills with the ability to motivate and develop team members Experience in managing KPI’s and coaching to drive improvement Creating a cohesive and collaborative work environment Excellent communication skills with the ability to listen & relate well to others Ability to demonstrate empathy and resilience in difficult situations Strong computer literacy and ability to use many applications at once whilst having engaging conversations A demonstrated capability to coach and align a team within set sales frameworks A collaborative, adaptable approach and passion for developing others to ensure performance standards What Can We Offer You? A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity, and wellbeing. You’ll enjoy: Access to exclusive RAC member benefits Flex@RAC – our flexible working program A strong Diversity & Inclusion strategy Generous discounts on insurance and free roadside assistance In-house health and wellness programs Competitive salary + super, with the option to purchase additional leave A vibrant Social Club with over 900 members! We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team. We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. #BetterJourneysRAC RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au

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Responsibilities

You will lead, coach, and inspire a high-performing team to deliver exceptional sales and member experiences. Key responsibilities include driving team performance, motivating team members, and monitoring quality standards.