TEAM MANAGER, HOME LENDING ACQUISITION

• Grow your lending leadership career within the RBS Direct Lending business.
• Showcase your leadership expertise in a growing acquisition channel.
• This year our channel has supported over 11,000 customers with their home lending needs; whether that’s buying their first or subsequent home, renovating, refinancing or investing.
• Market leading call centre capability and transformation agenda.

ABOUT YOU:

We are looking for people with the below skills and experience:

• Demonstrated experience in the home lending environment
• Demonstrated leadership, coaching, and people management skills, preferably in sales and/or lending environment
• Proven success in achieving business sales & service results
• Experience and commitment to driving excellent outcomes in the lending environment
• Advanced knowledge of CBA home loan processes and systems
• Exceptional planning and time management skills
• Detailed technical understanding of lending products, processes & systems
• Please note you must be based in Brisbane for this role.

• Lead, coach, develop and inspire a lending team comprising Home Lending Executives, Senior Home Lending Specialists, Home Lending Specialists and Customer Lending Specialists.
• Monitor and provide feedback on team and individual performance, in addition to identifying, developing, and implementing strategies to drive performance improvement
• Ensure technical lending skills and knowledge are of high standard
• Manage sales, service, operational, and risk management processes performed by the team
• Oversee the sales pipeline to ensure the meeting of targets and efficient processing of leads
• Coach lenders on the effective actioning of leads and strategies to optimise lending outcomes
• Resolve customer inquiries and/or complaints in a prompt, professional, and caring manner
• Ensure lending meets the appropriate credit standards through regular audit and review