Team Manager | Insurance Sales at Sutherland

Chesapeake, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Sales, Performance Metrics, Attendance Tracking, Team Development, Client Relationship Management, Issue Resolution, Motivation, Data Analysis, Service Quality, Communication, Time Management, P&C License, Bilingual

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Insurance Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Team Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence on the lives of others: Develop, train, and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognition. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports. Qualifications Our most successful candidates will have: - Experience in managing a team of work-from-home direct reports - Experience and knowledge in sales - A Bachelor’s degree - Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues - Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner - Strong customer-orientation when managing communications and issues - The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player - Able to work a 12:30-9PM EST and every Saturday. Must have P&C license-Commercial Preferred-Bilingual a major plus Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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Responsibilities

The Team Manager will be responsible for driving business results by meeting performance and telephony metrics, managing administrative tasks like attendance tracking, and developing, training, and managing team members.