Team Manager - Insurance - Taguig at Sutherland

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory Management, Client Communication, Data Analysis, Training Needs Assessment, Life Claims Understanding, Stakeholder Collaboration, Process Compliance, Leadership Skills, Problem Resolution, Time Management, Multitasking, Verbal Communication, Written Communication, MS Office Proficiency, Analytical Skills

Industry

IT Services and IT Consulting

Description

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: Strong knowledge of inventory management for back-office and contact center functions Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line Identify the training needs that will equip the staff with fundamental skills and knowledge Have a thorough understanding of Life claims and insurance process, various system tools and operational procedures utilized within the program Collaborate with stakeholders on a regular basis for changes in promotions and updates Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers Qualifications Our most successful candidates will have: Bachelor's Degree in any course (preferred but not required). 2+ years of experience in a similar leadership role. (required) 3-5 years of experience with Life Insurance program (required) Relevant experience in Healthcare and Other Insurance (preferred) Familiarity with FINEOS is an advantage Strong analytical skills with the ability to interpret data, identify trends, and drive improvements. Demonstrated leadership skills in team management and problem resolution. Excellent time management and multitasking abilities Strong verbal and written communication skills in a professional setting Proficiency in MS Office applications Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

As a Team Manager, you will manage performance and service quality to ensure customer satisfaction. You will also establish communication with clients, produce effective strategies based on data analysis, and identify training needs for staff.