Team Manager, Line (Operations) : Job Level - Executive Director at Morgan Stanley

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Client Onboarding, Career Development, Operational Risk, Budget Management, Performance Management, Quality Governance, Stakeholder Engagement, Process Improvement, Change Management, Communication Skills, Problem Solving, Attention to Detail, Technical Understanding, Collaboration, Leadership

Industry

Financial Services

Description

Manage a team of about 30 people In Mumbai, which includes providing active coaching, conducting regular career conversations, supporting employees' career development aspirations, ensuring team members are equipped with appropriate functional and professional skills to perform the jobs. Lead the strategy and governance for our department. This will involve partnering with global leaders across Client Onboarding, New KYC and Market Regulations, to manage people, vendor, location strategy, support new business growth, standardize metrics and controls. Faces off to senior BU and Technology partners to define the future state and execution strategy of their respective area/group and track these opportunities. Institute and manages controls within their respective area and mitigates operational risk. Runs the operation as a business considering client service needs, cost-effectiveness and value add. Manage and owns the budget for their group, and is accountable for the effective delivery of services within budget Actively manage team's performance; this includes reviewing onboarding performance relative to business expectations, address issues, anticipate resourcing impact and prioritize support for client onboarding. Performs supervisory functions; this includes implementing quality and control governance in the team, review quality results, identify gaps and address accordingly with an aim of improving the team's data and process quality. Establish effective working relationships with all stakeholders involved in the onboarding lifecycle; Sales, Credit, Legal, KYC, Market Regulations, Compliance, Global Financial Crimes, Business units, Risk, Audit, and Technology. Serve as the point of escalation for the team in handling complicated client onboarding cases or other operational matters by facing off business and compliance. Maintain active dialogue with various vendor relationships and industry utilities across product and functional areas. Manage audits and reviews, including internal audit, external regulatory inquiries, external audit and internal compliance testing. Lead projects and initiatives that will further advance the Onboarding strategic vision of providing value added services to our clients. Facilitate continuous process improvement and innovation to drive simplification and reduce onboarding cycle time Work with Change the Bank and Technology Teams and explore strategic development and execute changes that enhance operational efficiency and reduce operational risk in the process. 12+ years management experience in consulting for or directly with financial institutions in operations, change management, and/or technology. Client Onboarding and Client Relationship Management experience preferred. 7 years+ team and people management experience of remote processing teams in a financial institution Effective problem solving skills & ability to multi-task in meeting business demands which may be urgent and tight deadline Strong risk & control awareness working in Operation by identifying risk in the operational process and working with team and stakeholders in mitigating the risk Technical understanding of transaction lifecycle in one or more asset classes (Rates, Credit, Equity Derivatives, FX, Sec Lending, Commodities) preferred. Ability to communicate and interact effectively with Business Units, Compliance, and global teams Excellent verbal and written communication skills Strong attention to detail, curious & inquisitive Actively leverage networks and use initiative to expand own and others understanding of front to back business process and technology. Is self-confident, demonstrates integrity, business-appropriate behaviour and leads by example Ability to manage pressure and stressful business demands We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Responsibilities

Manage a team of about 30 people, providing coaching and supporting career development while leading the strategy and governance for the department. Oversee operations, manage budgets, and ensure effective delivery of services while mitigating operational risks.