DO WORK THAT MATTERS

We are seeking a Team Manager for our MCG Team. In this key leadership role, you will leverage your client-engagement and leadership skills to coach and develop a team of Associates , driving a customer-centric culture across your centre.

More specifically, you will:

• Work collaboratively with peers, business partners and stakeholders to build strong and effective relationships and ensure your team are meeting business needs;
• Drive a culture of accountability and excellence across your team;
• Facilitate the continuous development of your team to enhance customer engagement and effectively address our customers’ servicing needs;
• Drive a productivity mindset, and maintain a continuous improvement focus to implement practical process improvements across the business;
• Proactively identify and assess operational risk within the business and share best practice insights that will be used to drive and support course correction;
• Role model a curious mindset and adoption of technology across your team and business;
• Role-model and lead the delivery of best practice Sales & Service, and outcomes that meet MCG credit and compliance requirements;
• Drive a customer centric culture by ensuring your team provide responsive, professional and quality service that meets the needs of our people and clients, and positively contributes to NPS; and
• Focus on ensuring that frontline staff have the necessary capability to consistently deliver exceptional service within an operationally compliant framework.
• Support clients across a diverse range of industries including entertainment, leisure, tourism, and professional services, tailoring solutions to meet their unique business needs.

We want to hear from you if you:

• Leadership skills with the ability to motivate others to achieve shared goals;
• Strong financial services industry experience, including experience within a sales role;
• Demonstrated success in building a customer-centric culture by proactively engaging clients and driving NPS improvement;
• Extensive knowledge of bank and financial services products and services and strong operational risk knowledge;
• Proven ability to build strong and effective relationships and to work collaboratively with business partners and stakeholders;
• Continuous improvement mindset and a creative approach to problem solving;
• Curiosity and passion for technology; and
• Strong customer focus and a real passion for delivering exceptional customer service.

To be considered for this exciting opportunity, please express your interest by applying online today!
If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 19/06/202

Please refer the Job description for details