Team Manager at Nationwide

Northampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Coaching, Process Design, Risk Management, Continuous Improvement, Stakeholder Management, Work Stack Management, Team Development, Business Readiness, Operational Compliance

Industry

Financial Services

Description

We’re recruiting for a Mobilisation Team Manager to join the Remediation Operations Mobilisation Team in Customer Resolutions. At Nationwide we put our 15 million customers at the centre of every decision we make as a business. Every role, no matter what it’s doing, is customer focused. In Customer Resolutions we put things right when they go wrong for our customers and learn from this insight to stop issues happening again. We’re a specialist area focused on resolving complaints, remediating incidents and operating customer data processes. We are looking for a Mobilisation Team Manager to lead our Mobilisation team who support business readiness activities for incidents. In your role as Team Manager, you’ll be part of a team responsible for the management, development and coaching of team members to enable them to operate to their full potential, effectively achieve the goals of their role, within the mobilisation environment, and to contribute to the Nationwide blueprint for a modern mutual. Delivering optimum team performance, utilising the people management tools available, proactive coaching, work stack management and 1-2-1/team development are all part of the role. You’ll be required to build strong relationships whilst driving business improvements to sustain an ongoing and highly efficient and compliant operation. In addition to leading your team, you will support mobilisation activities, including process design, risk management, continuous improvement and providing peer support to the operations Team Managers. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, Bournemouth, Northampton or Wakefield office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

Lead the Mobilisation team to support business readiness activities for incidents within Customer Resolutions. Manage, develop, and coach team members while driving business improvements and operational efficiency.