Responsibilities:What you'll be doingYou'll play a pivotal role in protecting Nationwide and its members from financial crime by identifying, assessing, and managing economic crime risks. Working within our Fraud Operations Department, you'll lead a team handling fraud related inbound calls, ensuring compliance with regulatory requirements while delivering exceptional service in a fast paced, purpose driven environment. This is an opportunity to make a genuine impact, safeguarding customers and helping to protect the organisation's reputation.As a people focused leader, you'll manage, develop, and support a team of Economic Crime Investigators and Senior Investigators, driving high performance against key service standards. Through effective coaching, mentoring, and ongoing development, you'll create an environment where individuals can thrive and achieve their full potential. Your strong leadership, sound judgement, and ability to influence stakeholders at all levels will be key to delivering consistently high standards and helping your team succeed.Alongside leading your team, you'll drive continuous improvement by enhancing processes, strengthening controls, and using performance data and management information to identify opportunities for greater effectiveness. You'll also provide clear, insightful reporting to senior stakeholders, helping to ensure risks are understood and managed effectively. This is a rewarding opportunity to combine leadership, operational excellence, and meaningful work that helps protect Nationwide and its members every day.About youYou'll bring a strong blend of fraud expertise and leadership capability, with a passion for developing high-performing teams in an operational environment. You're confident using data and insight to guide decisions, prioritise effectively, and deliver consistent results while maintaining a sharp focus on risk and performance.As a minimum, you'll have:Significant fraud knowledge and experience, with a solid understanding of fraud typologies, trends, and investigative approaches, enabling you to make informed decisions and guide others effectivelyProven team leadership and management experience, including setting clear objectives, driving performance, and supporting colleagues through coaching, mentoring, and structured trainingA solid track record in an operational environment, demonstrating your ability to manage competing priorities, meet service levels, and deliver results in a fast-paced, high-volume settingExcellent organisational and time management skills, with the ability to prioritise workloads effectively while leveraging data and Management Information (MI) to identify trends, monitor performance, and inform decision-makingOur customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mindSay it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understandPush for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal developmentGet it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomesYou can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.Qualifications:The extras you'll getThere are all sorts of employee benefits available at Nationwide, including:25 days holiday, pro rataPrivate medical insuranceA highly competitive pension to help you build a strong foundation for retirementAccess to an annual performance-related bonusTraining and development to help you progress your careerA great selection of additional benefits through our salary sacrifice schemeLife assurance to provide peace of mind for you and your loved ones in the event of your deathWellhub - access to a range of free and paid options for health and wellnessUp to 2 days of paid volunteering a yearBanking - but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.What to do nextIf this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.The hiring manager for this role is Stuart Hamblett, and the main recruitment contact is Lorraine Ifil.

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