Company Description
We innovate, build, and manage KPN’s Mobile Core network, which is part of the best mobile network in the Netherlands. We are constantly looking for ways to improve the mobile network for our customers. With new technologies like 5G, we are at the forefront of digitizing the Netherlands.
The Packet Switched Core department, consists of over 50 international colleagues, fostering a culture of collaboration and loyalty. Together, we ensure that our mobile network operates 24/7, without fail. We are a team of driven professionals with passion for telecom networks. Our culture is characterized by transparency, accountability, and a strong focus on results.
As Team Manager Packet Switched Core, you lead the management and innovation of a vital part of KPN’s mobile packet core network. Serving approximately 20 million mobile customers and IoT devices daily, this network is a cornerstone of the Netherlands’ digital transformation
Job Description
In this role, together with the Department Manager, next to managing daily operations you will lead the innovation efforts within the Packet Switched Core Domain. You will ensure that your team of approximately 20 employees performs at its best. You translate department goals into tactical and operational plans, ensuring operational performance and securing the innovation roadmap. You oversee service quality, identify innovation opportunities, and participate in strategic projects such as automation and organizational improvements.

Key responsibilities include:

• Strong stakeholder management and providing management information to support department goals.
• Identifying opportunities for innovation and anticipating industry developments by participating in strategically impactful projects.
• Prioritizing activities within teams in line with strategy, ensuring timely and high-quality delivery of committed results.
• Ensuring a future-proof workforce through regular discussions with employees about their roles and personal development, securing knowledge and expertise within the department.
• Setting clear priorities after aligning with stakeholders, ensuring a focus on completing key objectives rather than spreading efforts too thin. This fosters an environment where employees can perform at their best.

As a Team Manager within the Mobile Core domain, your role is broad and includes:

• Managing your team members, their workload, results, and technical solutions.
• Collaborating with stakeholders and architects to shape the innovation roadmap.
• Overseeing operational management and supporting employees in handling incidents.
• Maintaining technical knowledge of the mobile core network and its services to challenge both employees and stakeholders.
• Managing suppliers in your domain.
• Reporting progress and KPIs to management and stakeholders.
• Ensuring the development of employees and preparing the organization for future developments.
• Motivating and connecting your teams.
• Switching easily between different levels of discussion and being an engaging conversation partner for stakeholders.

Qualifications
The Mobile Core is one of the fastest-changing parts of the KPN network. New technologies like 5G Standalone or Network Slicing are being introduced rapidly. This requires the implementation of new platforms, migration of existing functionalities, and phasing out legacy systems. Additionally, our mobile core network is vital for the Netherlands, and we always strive for maximum availability. It’s a balancing act and a real challenge to ensure that innovation and availability do not interfere with each other and both always remain on top of our priorities.
We are looking for a leader who can guide our specialists effectively with a strong focus on quality.

To be successful in this role, you should have:

• Excellent communication skills, decisiveness, and empathy.
• The ability to gain trust from employees and stakeholders.
• Affinity with telecom networks and a passion for staying updated on market developments.
• Experience with Agile/DevOps and project-based work.
• The ability to adapt to technological changes and shifting stakeholder landscapes.

Minimum Requirements:

• Experience as a line manager in a technical environment.
• Strong communication and leadership skills in both Dutch and English.
• Experience in building & managing telecom networks and mobile network technologies.
• A people-first approach, with the ability to bring out the best in your team.
• Experience with Agile/DevOps, project-based work, or a combination of both is a plus.

Additional Information

Of course, we also offer great benefits as an employer!

• A gross monthly salary ranging from a minimum of € 5,742 to a maximum of € 8,865, depending on your work experience, based on a 40-hour workweek.
• A guaranteed 13th-month salary, with part paid monthly and the remainder in January of the following year. Alternatively, you can use it for a FLEX & BOOST goal of your choice! [Click here to learn more about it.]
• Annual individual and collective salary increases in accordance with our CAO (collective labor agreement).
• €1,500 annually as a personal development budget, which you can use for training, coaching, or courses of your choice.
• Flexible vacation days: In consultation with your manager, you decide how to manage your time off.
• A great work-life balance.
• A home office setup to optimize your workspace, along with a mobile phone and laptop.
• 50% discount on our products and services, allowing you to enjoy affordable internet, calls, and streaming.
• Generous travel reimbursement: Full coverage for public transport costs or €0.23 per kilometer if you travel by car. Prefer cycling? Take advantage of our bike allowance of €0.40 per kilometer.
• The option to lease a bike with monthly contributions from KPN (for permanent contracts). Choose from city bikes, e-bikes, road bikes, or speed pedelecs—whatever suits you best.
• Excellent pension scheme: A total contribution of 23% of your pensionable salary, with KPN contributing 16% and you contributing 7%.

We have a strong belief in technology. Together with personal contact, this belief becomes even more powerful, which is why we look forward to meeting you!
Want to know more about the recruitment process? Contact our recruiter Maggie Kramar, at 06 21 90 46 51 or maggie.kramar@kpn.com.
At KPN, we have recruitment talent that works smartly together to succeed. Therefore, acquisition in response to this vacancy is not appreciated

Key responsibilities include:

• Strong stakeholder management and providing management information to support department goals.
• Identifying opportunities for innovation and anticipating industry developments by participating in strategically impactful projects.
• Prioritizing activities within teams in line with strategy, ensuring timely and high-quality delivery of committed results.
• Ensuring a future-proof workforce through regular discussions with employees about their roles and personal development, securing knowledge and expertise within the department.
• Setting clear priorities after aligning with stakeholders, ensuring a focus on completing key objectives rather than spreading efforts too thin. This fosters an environment where employees can perform at their best

As a Team Manager within the Mobile Core domain, your role is broad and includes:

• Managing your team members, their workload, results, and technical solutions.
• Collaborating with stakeholders and architects to shape the innovation roadmap.
• Overseeing operational management and supporting employees in handling incidents.
• Maintaining technical knowledge of the mobile core network and its services to challenge both employees and stakeholders.
• Managing suppliers in your domain.
• Reporting progress and KPIs to management and stakeholders.
• Ensuring the development of employees and preparing the organization for future developments.
• Motivating and connecting your teams.
• Switching easily between different levels of discussion and being an engaging conversation partner for stakeholders

To be successful in this role, you should have:

• Excellent communication skills, decisiveness, and empathy.
• The ability to gain trust from employees and stakeholders.
• Affinity with telecom networks and a passion for staying updated on market developments.
• Experience with Agile/DevOps and project-based work.
• The ability to adapt to technological changes and shifting stakeholder landscapes