Team Manager, Partnering Performance at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

BPO Relationship Management, Contract Management, Risk Identification, Stakeholder Relationship Development, Negotiation Skills, Process Improvement, Performance Enhancement, Cultural Diversity Interaction, Commercial Arrangement Implementation, Advisory Skills, Influencing Skills, Operational Detail, Strategic Value, Governance Support, Continuous Optimisation, Transition Support

Industry

Insurance

Description

Create impact as a Team Manager, Partnering Performance Your Role Join IAG as a BPO Partnering Lead and play a key role in shaping how we work with our major service partners. Working within PP&C, you’ll lead specialist BPO relationship management and drive the commercial outcomes, optimisation, and delivery of partnered Service Orders. In this role, you’ll validate new initiatives, spot partnering opportunities, and bring the right people together to design effective, outcome focused BPO solutions. You’ll be accountable to develop and shape changes to Service Orders and MSAs, support transitions and offboarding, and ensure commercial obligations are met. You’ll work with our Partners and our business units to support business strategies and improve how we measure success, and ensure results align with business goals. When issues arise, you’ll assess impacts, manage resolutions, and escalate risks where needed. You’ll also support governance rituals, risk management, and continuous optimisation activities. Your deep experience in contract management, risk identification and the ability to deliver difficult messages in a working relationship is critical to the success of this role. This role suits someone who thrives in complex environments, builds strong relationships, and can turn operational detail into strategic value for IAG. This is a twelve month contract based near any of our major centres on the East Coast of Australia. About You Experience in the following is required for the role; Minimum 2 years' experience in leading and enhancing the performance of small, client-oriented service teams. Minimum 2 years' experience interacting with offshore and culturally diverse service providers and teams. Have an understanding of how to develop the relevant IAG Operational Business Unit strategic objectives, performance goals and required outcomes, to enable design of effective and outcome-focussed partnering solutions Strong internal stakeholder relationship development and management using appropriate advisory and influencing skills. Strong business process outsourcing procurement and partner relationship management skills. Strong skills in negotiating, managing, and arranging effective modifications to commercial arrangements. Strong skills in contributing to the effective implementation of commercial arrangements. Strong process improvement and innovation opportunity and articulation skills. Applications close Sunday 1st Tuesday 3 Feburary, 23:59pm AEST. Make sure to discuss all internal applications with your current manager before applying. With IAG, you’ll have access to: Up to 50% off personal insurance, including home and motor insurance 5 myLeave days per year on top of annual leave Work from home and many more flexibility options with myFlex Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers Dedicated career growth programs, including the award-winning IAG Academy Discounts on every day and special occasion items Great employee network communities Award-winning recognition and reward program *employment type eligibility criteria apply ABOUT US As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We’re ready for you. Apply today. Learn more about who IAG is here.

Responsibilities

Lead specialist BPO relationship management and drive commercial outcomes. Develop and shape changes to Service Orders and MSAs while ensuring commercial obligations are met.