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Team Manager-RELATIONSHIP BANKING GROUP-Customer Service at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

770000.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Management, Client Relations, Email Communication, Problem Solving, Reporting, MS Excel, MS PowerPoint, Customer Centricity

Industry

Banking

Description

Grade-M3 Location- Thane Function- Customer service CTC- 7.70 lakhs Job Description : * Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients queries. * Handling Emails communication queries. * Liaise with Department in resolving the cases within defined TAT * Preparing MIS/Dashboard and publishing it to respective stakeholders. * Working on Projects as per business requirements. * Working on NPS Matrix. Job Role : * Has customer centricity (Keeps the Customer First) in all perspective * Has good communication skills (written and verbal) * Should have good knowledge of MS Excel, Power Point

Responsibilities

Manage a team of customer service executives handling client calls and emails, resolving queries, and liaising with departments to resolve cases within defined turnaround times. Prepare and publish MIS/Dashboards and work on projects as per business requirements.