Team Manager – Sales & Tech at Sutherland

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Technical Sales, Time Management, Metrics Knowledge, Team Development, Communication Skills, Problem Solving, Data Analysis, Client Relationship Management, Motivational Skills, Attendance Tracking, Performance Management, Service Quality, Report Generation, Proactive Attitude

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for a Web Hosting - Technical Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence the lives of others: Develop, train, and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports. Qualifications Our most successful candidates will have: A Bachelor’s degree preferred but not required. At least 2 years of experience in technical sales with sales as the main KPI. Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues. The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives. Knowledge of metrics, their measurements, thresholds, targets, and process owners. A proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player. Proficient in English language. Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner. Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The Team Manager will drive results aligned with performance metrics and manage administrative responsibilities. They will also develop and train team members while ensuring high morale and customer satisfaction.