Team Manager - Technical Program (Shaw) at Sutherland

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Technical Support, Coaching, Performance Monitoring, Strategic Planning, Communication, Operating Systems, Network Troubleshooting, Encryption, Windows Administration, Patch Management, SQL Queries, Antivirus Tools, Firewall Configuration, Technical Background

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is seeking a reliable and detail-oriented person to join us as Team Manager for an IT enterprise services program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description *For Pooling Purposes* Managers in this role get to: Manage up 15 Technical Support Engineers. Lead with Impact: Drive daily support service operations by setting clear goals, tracking team performance, and achieving outstanding results. Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow. Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote accountability. Shape Technical Support Strategy: Design and implement innovative technical support service strategies aligned with our company’s vision and goals. Inspire Excellence: Foster a motivating, high-energy environment where top performers are recognized, and morale stays high. Focus on Customers: Ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively. Drive Results: Provide actionable insights and regular performance reports to upper management, highlighting areas for improvement and success. Qualifications Our most successful candidates will have: A Bachelor’s degree in business or a related field (an MBA is a plus). 3-5+ years of proven success in a similar role within a relevant industry. 2+ years of team management experience, with a focus on driving performance, goal-setting, and accountability. A talent for mentoring and developing teams, providing constructive feedback, and fostering continuous improvement. Experience in strategic planning, aligning team efforts with broader business objectives for long-term success. Excellent communication skills, with a focus on listening, clarity, and collaboration. Excellent knowledge of major operating systems - Windows, macOS & Linux. Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys. Basic Windows Administration, including Active Directory & Group policies. Hands-on experience with Patch Management, Application & System performance troubleshooting. Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). Ability to read/write SQL queries. Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications. Familiar with Windows firewall concepts, including rule configuration. Technical Background is highly recommended. Preferred: Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ MCP, MCTS, or MCIT CCNA Additional Information All your information will be kept confidential according to EEO guidelines.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Team Manager will manage up to 15 Technical Support Engineers, driving daily support service operations and ensuring team performance. They will also shape technical support strategies and provide actionable insights to upper management.