Team Manager Westpac Direct at Westpac New Zealand

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Customer Service, Data Analysis, Compliance, Performance Management, Team Development, Communication, Problem Solving, Motivation, Banking Knowledge, Continuous Improvement, Customer-Centric Approach, Accountability, High-Performance Culture, Insight Interpretation

Industry

Banking

Description

Full-time, Permanent | Central Auckland | Christchurch 6‑day Rotational Roster: Mon–Fri 8:00am–7:00pm | Sat 8:00am–6:00pm Mō te tūranga | About the Role In this high‑impact leadership role, you’ll guide a team working at the heart of Westpac Direct—supporting customers, hitting key performance outcomes, and shaping a culture where people genuinely want to stay and grow. This is a fast‑paced, high‑volume environment where exceptional coaching, clear expectations, and strong leadership make all the difference. You’ll inspire your team to deliver memorable customer experiences every time, using data and insight to lift performance and bring clarity to what great looks like. At the same time, you'll create an environment where your people feel supported with the tools, knowledge and confidence they need to succeed. You’ll play a key part in embedding best practice, aligning to strategic priorities, and championing change—while always balancing customer, compliance and business outcomes. With KPIs front and centre, you’ll lead with purpose, energy, and resilience—turning challenges into opportunities and ensuring your team knows exactly how their contributions drive success. What You’ll Be Responsible For In this role, your leadership will shine through as you: Build a high‑performance culture by coaching, motivating and supporting your team to meet and exceed KPIs. Use data and insights to strengthen decision‑making, identify opportunities, and continually uplift performance and capability. Foster a customer‑centric, compliance‑strong environment where great service, accountability and continuous improvement are the norm. Create a team culture grounded in growth, development and belonging—ensuring your people feel valued and equipped to succeed. Nā tāu rourou | What You Will Bring You’re someone who leads with heart, clarity and ambition—able to energise those around you and bring out their best. You understand what it takes to run a high‑performing customer‑facing team and you know how to turn KPIs into meaningful, achievable goals. Your ability to balance coaching, compliance, analytics and people development is what sets you apart. In this role, you’ll draw on: Proven experience motivating and developing others in fast‑paced, customer‑focused settings (contact centre experience a bonus). Strong understanding of banking products, services, and compliance expectations, with lending knowledge an advantage. The confidence to interpret data, spot trends, problem‑solve and drive continuous improvement. Exceptional communication skills, high self-awareness, and a genuine desire to help others succeed and deliver incredible customer outcomes. Westpac Hei Wāhi Mahi | Working at Westpac You’ll be joining a supportive, forward‑thinking team that values your growth as much as your contribution. Enjoy benefits including extra wellbeing leave, purchased leave options, banking and insurance perks, recognition programmes, career development opportunities, school holiday support and volunteer days. Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 3 February 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

In this role, you will lead a team to meet and exceed KPIs while fostering a high-performance culture. You will use data and insights to drive performance and create a supportive environment for your team.