ABOUT US

The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.

EDUCATION AND REQUIREMENTS

• High School Diploma or equivalent
• Minimum 6 months of reception and/or customer experience required
• Computer skills (basic proficiency in MS word, Excel and Outlook and internet ) is required.
• Animal Handling experience preferred

SKILLS AND ABILITIES

As the ideal candidate, you will have a passion for people, performance and diversity (within the lens of animal welfare). Must have excellent communications skills (both verbal and written), with the ability to work independently and in fast paced environment and handle difficult situations. You are comfortable dealing with animals of all species and temperaments as well as animals that are deceased.

THE ROLE

Reporting to Supervisor Admitting, the Admitting Team member handles all types of admitting appointments in a friendly and professional manner, providing assistance where required, including animal intake, booking appointments, answering telephone calls, voice mails and emails, liaising with Animal Care and Control, Edmonton Police Service, RCMP, Peace Officers, veterinary clinics, and other rescues/agencies.

KEY ROLES & RESPONSIBILITIES

• Provide professional and compassionate customer service to all who work, visit, call, email, volunteer and donate
• Respond to admitting emails and reply in timely and professional manner
• Answer Admitting phones, record voicemails and return in timely and professional manner
• Maintain high level of confidentiality and professionalism in all interactions and communications
• Book admitting appointments
• Perform accurate and timely data entry to support department operations
• Participate in all types of admitting appointments such as reclaims, strays, transfer in/out, cremations, paw prints, DOA’s, returns, owner surrenders, emergency boarding and orphan kitten program, pet pantry, barn buddy adoptions
• Actively participates in the development and implementation of new programs and initiatives within the Admitting department
• Ensure admitting space remains clean, organized and restocked
• Report any observations of any changes in behaviour of animals
• Collaborate with other shelter departments to support seamless service delivery and maintain cohesive workflows across teams