Team Member, Closing Agent Vendor Management at ServiceLink

, , United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail Oriented, Efficient, Organized, Customer Service, Communication Skills, Multitasking, Excel, Problem Recognition, Vendor Management, Performance Review, Quality Assurance, Recruitment, Billing Inquiry Resolution, Team Collaboration, ServiceLink Applications, Time Management

Industry

Financial Services

Description

Overview Are you ready to take your career to the next level? If you are motivated and passionate about beginning a career in our industry, you will enjoy being a valued member of the Vendor Management team. This position carries the primary responsibility of maintaining a compliant vendor database while working closely with vendors to resolve concerns and discrepancies. If you proudly consider yourself a detail oriented, efficient and organized worker, consider joining ServiceLink, a company committed to providing the training which will support our employees in reaching their full potential of advancement. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… Recruit new qualified vendors to be added into the database Maintain professional relationships with vendors Update county coverage area, products and fees Review performance and quality of vendors Communicate with vendors regarding performance and quality Work with vendors to ensure adherence to ServiceLink processes and expectations WHO YOU ARE You possess … Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements Prior mortgage servicing or real estate industry experience highly preferred Intermediate Excel knowledge (Vlookups, Formulas, Pivot Tables, etc.) Excellent customer service and communication skills The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients A penchant for excellence. You will use your strong attention to detail to maintain our quality standards The ability to work independently and as a part of a team Responsibilities Proficiency using ServiceLink operating systems and internal search engines Adhere to company policies and procedures Maintain professional relationships with vendors Make necessary updates to vendor profiles, as needed Update county coverage area, fees, products and base schedule information for vendors, as needed Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps Monitor vendors for overall performance and counsel, as necessary Recruit new qualified vendors to be added into the database Help seek resolution to any billing/payment inquiry Maintain team folders Ability to assist vendors with all aspects of their daily work, as needed Meet production goals and accuracy requirements Follow up for appointment updates and other vendor-related task, as needed Answer incoming phone calls Work directly with other internal departments, as needed Perform all other duties as assigned Qualifications High School diploma or equivalent required Intermediate Excel knowledge (VLookup, Formulas, Pivot Tables, etc.) Prior mortgage servicing or real estate industry experience highly preferred Excellent customer service and communication skills The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients Detail oriented, efficient and organized Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements Must be able to work overtime if needed Must be able to multi-task

Responsibilities

The primary responsibility is to maintain a compliant vendor database while working closely with vendors to resolve concerns and discrepancies. This includes recruiting new vendors, updating vendor profiles, and monitoring vendor performance.