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Team Member-Comm. Bank HO & Support-Business Process Management Group at Kotak Mahindra Bank

, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Resolution, Digital Adoption, Cross Sell, Quality Assurance, Ownership, Team Work, Stakeholder Coordination, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Industry

Banking

Description

Team Member Risk -RELATIONSHIP BANKING GROUP-Risk JOB DESCRIPTION JOB DESCRIPTION : • Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). •Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT •Digital Adoption for all Retail Asset Clients •Achieve Cross sell Targets set as per KRA’s •Quality of Service Request and Resolution as given to customers. Job requirements: •Some experience in Customer Service would be an added advantage •Believes in team work •Taking ownership of customer issues and taking them to end to end resolution •Apply best practices and focus on areas of improvement •Focused towards achievement of own KRAs •Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. •Proficiency in WORD and EXCEL/PPT preferred Eligibility: •Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. •Applications can be made for roles in same level or one level above.

Responsibilities

The role involves serving as a Customer Service Officer to address and ensure the timely resolution of client requests and complaints related to Retail Asset Products like home loans and personal loans. Key duties also include driving digital adoption among retail asset clients and achieving cross-sell targets set by Key Responsibility Areas (KRAs).