Team Member Credit & Collect-T2-II at American Express Company South Africa

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Decision Driving, Consultative Approach, Multi-Tasking, Analytical Skills, Decision Making, Problem-Solving Skills, Result Orientation, Personal Accountability, Team Player, Integrity, Flexibility, Adaptability, Self-Motivated, Holistic Well-Being, Leadership Development

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future over dues with accounts that have a high exposure. Minimum Qualifications Graduate with 1 year of experience minimum in voice process Ability to drive customer decision following a consultative approach on calls & stay competitive consistently to deliver stellar performance in a blended environment (Inbound & Outbound) Strong communication skills with an ability to handle constructive and difficult conversations with customers & passion to take added responsibilities Ability to multi-task such as making accurate decisions on accounts while typing and speaking on the calls & maintaining manual data on MS Excel Workbook etc Fast learner and truly motivated to align towards business objectives and a strong will to highly contribute in achieving the business goals Should display a penchant for Result Orientation & Personal Accountability Strong Team Player with high level of integrity Should possess sound Analytical, Decision Making and Problem-Solving skills High on flexibility & adaptability towards frequent process and/or work strategy changes Self-motivated & demonstrated ability to contribute effectively within a team environment Preferred Qualifications Knowledge about credit card industry and collections background would be an added advantage Proficiency in MS Office - MS Excel, MS Power point & MS Word would be an add on We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Preventive work is also performed to avoid future over dues with accounts that have high exposure.