Team Member - Dispute Resolution-SME at Tata Teleservices

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing Reconciliation, Dispute Resolution, Data Analysis, Microsoft Excel, Presentation Skills, Interpersonal Skills, Coordination Skills, ICS Product Knowledge

Industry

Telecommunications

Description

Position : Team Member - Dispute Resolution-SME Department : CSO Function : DRT Position based at (Location) : Mumbai Reports to : Regional Lead - Dispute Resolution-SME 1. POSITION SUMMARY * Ensure accurate resolution of customer’s billing disputes for SME segment. Explain same to customers and internally to cross functional teams. * Compute adjustments and obtain requisite approvals as per Delegation of authority for parked disputes. * Ensure Preventive and Corrective actions for the disputed accounts/links/routes to avoid repeat dispute over same. * Engaging with cross functional teams and periodic feedback sessions and act as per VOC for preventive checkups to nullify disputes. * To adhere to the laid processes of DRT and ensure compliances considering TRAI guidelines. 1. PRINCIPAL ACCOUNTABILITIES * Ensure accurate resolution of customer’s billing disputes for SME segment. Explain same to inter and external customers, and to cross functional teams. * Compute adjustments and obtain requisite approvals as per Delegation of authority for parked disputes. * Ensure Preventive and Corrective actions for the disputed accounts/links/routes to avoid repeat dispute over same. * Engaging with cross functional teams and periodic feedback sessions and act as per VOC for preventive checkups to nullify disputes. * To adhere to the laid processes of DRT and ensure compliances considering TRAI guidelines. 1. TOTAL STAFF CONTROLLED 2 1. CRITICAL KNOWLEDGE & SKILLS * Sound knowledge on ICS products (like Azure, MS365, Zoom) & can-do Billing reconciliation of these Cloud products. Certification in ICS would be an edge. * Good Oral and Written Presentation skills * Good knowledge and understanding of Excel. * Ability to analyze and present data for management analysis. * Good inter-personal and coordination skills. 1. QUALIFICATIONS AND EXPERIENCE Graduation in any discipline with at least 2-3 years of experience in respective Corporates managing ICS products. Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Responsibilities

Responsible for resolving billing disputes for the SME segment and computing necessary adjustments. The role involves collaborating with cross-functional teams to implement preventive actions and ensure compliance with TRAI guidelines.