JOB DESCRIPTION:

At Bee The BanhMi, we’re not just making food — we’re building a movement. We’ve grown from a 100 sq ft stall into one of Calgary’s fastest-growing Vietnamese food brands, and now we’re looking for a Front of House Supervisor/Team Lead to join our core team.
This isn’t just a cashier job. This is about being the face of Bee The BanhMi. You’ll lead our customer experience at the counter, bring energy to every guest interaction, and help us raise the bar for service.
If you love people, thrive in fast-paced environments, and want to grow with a company that invests in its team, this role is for you.

• Be the first point of contact for all guests: greet, take orders, upsell, and ensure each customer feels valued.
• Manage the flow of service during rushes with speed, accuracy, and positivity.
• Train and support FOH team members to uphold standards of Integrity, Respect, Teamwork, Pride and Accountability.
• Handle transactions, resolve guest issues on the spot, and maintain a spotless FOH area.
• Collaborate with the kitchen/ops team to ensure seamless communication and order accuracy.
• Provide feedback to management on customer experience trends and opportunities.