Team Member, Guest Experience at WinSport

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Cash Handling, POS Systems, Problem Solving, Conflict Resolution, Equipment Inspection, Guest Services Administration, Communication Skills, Attention To Detail, Collaboration, Safety Protocol Management, Cross-selling

Industry

Spectator Sports

Description

WinSport is seeking an energetic and passionate individual for the position of Team Member, Guest Experience. If you have a genuine interest in working with the public, providing exceptional experiences, and supporting others, we invite you to apply and join us at Calgary’s iconic ski and snowboard facility. Candidates for this position should demonstrate excellent customer relationship skills and the ability to manage multiple priorities. This front-line position requires attention to detail, problem-solving abilities, and a strong focus on safety and collaboration. Join us in creating positive and memorable experiences for our community while enjoying the perks of being a valued member of the WinSport team! Apply now and be a part of something extraordinary. As a Guest Experience Team Member, you strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport. * Safety * Integrity * Belonging * Collaboration * Inspiration * Sustainability WHAT YOU WILL BE DOING: * Guest Services Administration * Serve as the primary point of contact for guests at venues including Sales desks, rentals, call centre, mini golf, and tube park. * Maintain a robust knowledge of programs, products, and events offered during all seasons, ensuring you’re well-equipped to communicate with guests effectively. * Provide accurate information on programs, memberships, lessons, events, directions, and general park information. * Proactively anticipate guest needs and resolve inquiries with professionalism and empathy. * Ensure uninterrupted services during breaks and busy periods by proactively coordinating with fellow Team Members to maintain coverage, assist with guest flow management, and step into key roles as needed to help with service delays. * Maintain a well-organized and clean workspace, preventing/identifying hazards through appropriate channels, allowing for a smooth workflow for guests and Team Members. * Create a welcoming environment through actively engaging with guests, educating them on equipment usage, safety protocols, and best practices before providing them with equipment. * Communicate professionally in ways that empower guests and Team Members. * Manage guest feedback and escalate concerns appropriately. Admissions and Transactions * Conduct a diverse range of sales transactions in person or over the phone. Such duties may include the responsibility of handling cash, processing payments through our POS system, and administering waivers. * Process registrations, ticket sales, rentals, and waiver administration. * Assist with check-in procedures, waivers, and access control. * Maintain cash handling accuracy and reconciliation standards. * Promote programs, seasonal offerings, and membership opportunities. * Support revenue driving initiatives through effective cross-selling and guest education. Rentals Administration * Effectively facilitate the set-up, delivery, and return of rental equipment, including skis, snowboards, and mountain bikes. * Thoroughly inspect rental equipment before and after each use, ensuring it is in proper working condition, removing it from our accessible inventory if not, before escalating the concerns through defined channels. * Maintain a tidy, hazard‑free workspace and manage guest flow to reduce congestion and wait times. WHAT YOU BRING: * High school diploma or equivalent. * Current criminal record check. * Customer‑facing experience in hospitality, recreation, retail, events, or call centre is an asset. * Comfortable handling cash and using POS systems. * Current criminal record check. * Valid ProServe certification. YOU WILL BE: * Work Environment: * Primarily office-based, working in a professional, fast-paced environment. * Frequent use of computer systems, phones, and other standard office equipment. * Ability to work indoors and outdoors in variable weather conditions, including cold temperatures, snow, and wind. * Work Hours: * Standard hours are not guaranteed and vary each season throughout the year including weekdays, weekends, evenings, holidays, and irregular shifts. * Flexibility is essential. * Physical Demands: * Prolonged sitting, walking, and standing WINSPORT TEAM MEMBER BEHAVIOUR EXPECTATIONS * Collaboration * Takes responsibility for their part of shared work. * Communicates clearly with teammates and partners to support team and guest outcomes. * Steps in to support others when needed. * Safety * Follows safe work practices consistently. * Notices hazards and speaks up early. * Adjusts behaviour when conditions change. * Integrity * Does what they say they will do, follows shared standards, and owns their responsibilities. * Is honest about mistakes and works to fix them. * Asks for help when needed to meet commitments. * Sustainability * Focuses on priority work and avoids unnecessary rework. * Uses time, equipment, and resources responsibly. * Adjusts approach when plans or conditions change. * Inspiration * Brings positive energy, enthusiasm, and joy to every guest interaction. * Helps guests feel welcomed, valued, and appreciated. * Listens to guest feedback and responds with care and action. * Belonging * Treats guests and teammates with respect and care. * Practices active listening in daily interactions. * Includes others and avoids behaviours that exclude or dismiss. WHAT WE WILL OFFER YOU: * Competitive compensation. * Access to Team Member Pricing Menus. * Free Performance Training Centre Membership. * Free Season Hill Pass. * Free parking. * Reciprocal Privileges with other Resorts * An energetic, fun, and fulfilling work environment with the opportunity to work at a world-class facility supporting the journey of sport WHAT TO EXPECT AFTER APPLYING: * This role is a temporary position for the 2026 Summer season, concluding end of August. * While we welcome all applications, please note that only shortlisted applicants will be contacted for interviews.

Responsibilities

Serve as the primary point of contact for guests, managing admissions, rentals, and general inquiries across various venues. Responsible for processing transactions, maintaining equipment, and ensuring a safe, welcoming environment for all visitors.