Haven Hot Chicken (HHC) Team Members are committed to their guests, focused on quality and dedicated to each other. They work with their fellow Team Members, Key Holders, Trainers, Team Leaders and Managers to achieve a successful lunch and dinner service. They are relentless in their pursuit to serve the best Nashville style Hot Chicken and Not Chicken while proudly living our Mission and Values.

REQUIREMENTS

• Be positive, have a willingness to learn and grow every day
• Dedicated to delivering unreasonable hospitality
• Ability to understand and follow all company policies and procedures
• Be flexible to work day and night shifts, weekends and holidays.
• Must be able to stand for up to 8 hours a day.
• Must be able to lift up to 25 pounds and on occasion 50 pounds.

• Prioritize the guest experience by actively listening and anticipating their needs.
• Create personalized experiences for guests by guiding them through the Haven Hot Chicken menu, how to order and recover the guest experience when we do not get it right.
• Live HHC mission and values to ensure the culture outlined is seen, heard and felt.
• Uphold standard work methods as outlined in operational tools and training to deliver the best Hot and NOT Chicken anyone has ever had.
• Cross train to learn all positions within the role of Team Member including front of house and back of house positions.
• Prepare food to guest satisfaction, while following cooking instructions, safety procedures and sanitary requirements.
• Maintain restaurant equipment and overall environment by partnering with their fellow Team Members to complete daily and weekly cleaning tasks.
• Follow food safety standards to maintain a high quality food experience for guests
• Contribute to the success of the team by being humble, positive and supportive of others.
• Accurately ring in guest orders and follow cash handling procedures.
• Communicate effectively with the store team and management to create a positive work environment and resolve any issues in a professional manner as needed.
• Maintain a neat and tidy appearance by wearing the required uniform and adhering to dress code.
• Other duties as assigned.