Team Member- International Investigations at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

International Payments, Investigations, Telegraphic Transfers, SWIFT Payments, Case Management, Outbound Calling, Escalation Point, Complex Investigations, High-Risk Payments, Communication, Prioritisation, Risk Management, Compliance, Financial Crime, Fraud

Industry

Financial Services

Description

Create your best future and join Westpac as a Team Member – International Investigations. What’s the role? You’ll support the resolution of Day 2 international payment enquiries, working closely with correspondent banks and internal stakeholders across WIB and Retail. This role focuses on investigating telegraphic transfers and high‑value SWIFT payments, managing an allocated portfolio of cases, and making outbound calls to resolve service issues efficiently. You’ll act as an escalation point for offshore teams, handling complex and high‑risk payment investigations. Clear communication, effective prioritisation, and timely resolution sit at the heart of this role, ensuring strong outcomes for customers and partners. You’ll be based in Parramatta, NSW, working in a hybrid model, with full-time office attendance during the first six months (Monday to Friday) to support onboarding and capability uplift. What do I need? * Solid banking and finance knowledge, ideally within payments, investigations, or operations. * Experience working with international payments, including an understanding of SWIFT networks and ISO message formatting. * Strong attention to detail and an investigative mindset- able to ask the right questions, particularly when reviewing complex payment flows (experience in Fraud or Financial Crime environments is highly regarded). * Understanding of privacy, risk, and compliance requirements within a regulated financial services environment. * Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook. Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.westpac.com.au%2Fabout-westpac%2Fcareers%2Ffaq-contact-us%2F&data=05%7C02%7Cdakotah.bishop%40westpac.com.au%7Cd15ccf34ab1e42eba8b108de7044f492%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C639071638622937325%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CVu4NaILh3E9bnppTkmFikGV3MAwuAh5JuFwMi%2FFj5o%3D&reserved=0], under the ‘Diversity, sustainability and flexibility’ section.

Responsibilities

The role involves supporting the resolution of Day 2 international payment enquiries by investigating telegraphic transfers and high-value SWIFT payments, managing a case portfolio, and making outbound calls to resolve service issues. This position also acts as an escalation point for offshore teams handling complex and high-risk payment investigations.