Team Member- LE Collections at Tata Teleservices

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable, Collections, English Communication, Email Etiquette, MS Excel, MS Word, Account Reconciliation, Stakeholder Management, Team Handling, Analytical Skills, Customer Handling, Cross-functional Coordination

Industry

Telecommunications

Description

Job Title: Assistant Manager – Large Enterprise Collections Qualification: * Graduate with 5+ years of relevant experience in Accounts Receivable and Collections. Skills Required: * Excellent communication skills in both written and spoken English. * Strong email etiquette and professional customer handling skills. * Proficiency in MS Office tools, especially Excel and Word. * Strong experience in Accounts Receivable and Collection processes. * Good analytical, reconciliation, and follow-up skills. * Ability to coordinate effectively with cross-functional teams. * Willingness to work across different time zones. * Team handling and stakeholder management experience preferred. Job Description: * Manage Accounts Receivable and collection activities for Large Enterprise customers. * Follow up with customers for overdue invoices and ensure timely collections. * Perform customer account reconciliations and resolve outstanding issues. * Adhere to the defined collection processes and organizational policies. * Ensure timely registration and tracking of disputes for quick resolution. * Share invoices, Statements of Accounts (SOA), and related documents with customers as required. * Obtain payment advice from customers and update the same in internal systems. * Maintain regular customer interaction updates and collection trackers. * Coordinate with Cross-Functional Teams (CFT) such as Finance, Sales, Operations, and Customer Support for issue resolution. * Ensure payments and settlements are processed as per contractual terms and agreements. * Monitor collection performance and support process improvements. * Handle escalations professionally and maintain strong customer relationships. * Support team management activities and guide junior team members when required. Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Responsibilities

Manage accounts receivable and collection activities for large enterprise customers, ensuring timely payment of overdue invoices. Coordinate with cross-functional teams to resolve disputes and maintain professional customer relationships.