Team Member, Mass 2 at RHB Banking Group

, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Telephone Etiquette, Interpersonal Skills, Computer Literacy, Stress Management, Team Player

Industry

Financial Services

Description

PRIMARY OBJECTIVE To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction. KEY RESPONSIBILITIES Develop a strong understanding of the Bank’s products and services. Provide accurate information and updates on new products and services to customers. Attend to and facilitate customer calls, ensuring timely and effective issue resolution. Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required. Process customer requests accurately and ensure proper communication and follow-up with the relevant departments. REQUIREMENTS Minimum Diploma or Degree holder with a CGPA of 2.8 and above. Preferably with experience in customer service, telemarketing, call centers, or other roles involving frequent customer interaction. Willing to work on rotational shifts. Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya. Pleasant personality with excellent verbal and written communication skills. Strong telephone etiquette and customer-handling skills. Able to work independently with minimal supervision. Strong problem-solving and oral communication abilities. High level of customer service orientation. Computer literate and able to navigate multiple systems as required. Ability to manage stress effectively in a fast-paced environment. A strong team player with good interpersonal skills. A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.

Responsibilities

The role involves efficiently handling customer inquiries and promoting the Bank’s products and services through cross-selling and up-selling initiatives. It requires managing customer calls, resolving issues, and ensuring overall customer satisfaction.