Team Member - Part Time - Ilkeston at MERKUR Casino UK

Ilkeston, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

13.33

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, People Skills, Customer Service, Flexibility, Teamwork, Initiative, Attention To Detail, Product Knowledge, Safeguarding, Challenge 25, Problem Solving, Administration

Industry

Gambling Facilities and Casinos

Description

It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! Position: Team Member – Part Time – Ilkeston Hours Per Week: 16 Pay Rate: £12.33 - £13.33 per hour Night Rate: £13.33 per hour between 23:00 and 06:00 At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience! Who Are Merkur? MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand. Have we got your attention? Want to know what’s in it for you? About you: We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team. Experience working in a retail, hospitality or gambling environment Experienced delivering excellent customer service Willingness to learn and develop Flexible and dedicated Attention to detail Industry and compliance training will be given Benefits: 28 days holiday (including Bank Holidays) Quarterly Bonus Scheme Excellent Career Progression Opportunities Contributory Pension Scheme Life Assurance Discounts with high street retailers and restaurants through our benefits portal Employee assistance programme Duties include but not limited to: To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces. To ensure service rounds and refreshments are offered in line with brand guidelines. To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue. To assist with any administration as required to 100% accuracy. To help ensure that promotions run smoothly and are a success. To ensure that customer service is carried out in line with company standards and results in "customer satisfaction". To own and resolve problems, escalating where appropriate and in accordance with the complaints policy. To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies. To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty. Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment. Gain a good understanding of all company policies and procedures around safeguarding and challenge 25 To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief. Full job description can be provided on request Want to know more? Apply today and our recruitment team will be in touch! MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. INDTMKEY If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/

Responsibilities

Key duties involve maintaining high standards of venue housekeeping, offering customer refreshments, and monitoring customer behavior for suspicious or disruptive activity. Team members are also responsible for resolving customer issues, maintaining personal presentation standards, and ensuring customer service aligns with company standards.