Team Member Relations Specialist at North Fork Mono Casino & Resort

Notarb, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Relations, Leave Administration, Benefits Administration, Conflict Resolution, Performance Management, Internal Investigations, HR Policy Interpretation, Communication Skills, Negotiation, Problem Solving, Public Speaking, Microsoft Office Suite, HRIS, Talent Management, Employment Law, Organizational Skills

Industry

Gambling Facilities and Casinos

Description

POSITION SUMMARY: The Team Member Relations (TMR) Specialist assists in all areas of the HR function, with an emphasis on Team Member (employee) relations/engagement, leave administration and benefits responsibilities. Perform responsibilities in accordance with all Company standards, policies, and procedures. Essential Functions: * Responsible for practicing, supporting, and promoting North Fork Mono Casino & Resort’s culture and always demonstrating exemplary Service Standards. * Manages and resolves complex employee relations issues. * Conducts effective, thorough and objective investigations. * Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). * Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. * Provide guidance and support to management regarding departmental shift bid and re‐bid process and any seniority issues in accordance with the company’s policies and procedures. * Provides HR policy guidance and interpretation. * Responsible for processing all leaves correctly and in a timely manner. * Responsible for ensuring accuracy of all benefits enrollments in the HRIS system. * Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale. * Responsible for facilitating and participating in Team Member engagement activities and events, including Team Member recognition events, Team Member/Leader of the Quarter, etc. * Respond to all unemployment claims and attend unemployment hearings when necessary. Advise and counsel managers attending unemployment hearings. * Assist with recruiting and training functions as needed. * Performs other duties as assigned. REQUIRED SKILLS/ABILITIES: * Excellent verbal and written communication skills. * Excellent interpersonal, negotiation, and conflict resolution skills. * Excellent organizational skills and attention to detail. * Strong analytical and problem-solving skills. * Ability to prioritize tasks. * Ability to act with integrity, professionalism, and confidentiality. * Good presentation and public speaking abilities. * Thorough knowledge of employment-related laws and regulations. * Proficient with Microsoft Office Suite or related software. * Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems. MINIMUM QUALIFICATIONS: * Bachelor’s degree in Human Resources, Business Administration, or related field required; or equivalent combination of education and work experience. * Minimum of three (3) years of human resource experience required; casino/gaming experience preferred. * Experience in employee relations preferred. * SHRM-CP or PHR a plus. * Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission. * Must be at least 21 years of age. PHYSICAL REQUIREMENTS: * All work will be performed on site in Madera, CA. * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 15 pounds at times. * Must be able to access and navigate each department at the organization’s facilities. WORK CONDITIONS: Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of assigned work area. Work is typically performed in an office environment. However, work may be in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage. Work is in a high volume, fast paced environment with frequent interruptions. IMPORTANT NOTICES: * When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position. * This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Responsibilities

The specialist manages complex employee relations, conducts objective investigations, and provides performance management guidance to line management. They are also responsible for administering leaves, benefits enrollments, and facilitating team member engagement activities.