Team Member-SIP at Tata Teleservices

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SDH, DWDM, OTN, Root Cause Analysis, Service Improvement Plans, KPI Monitoring, Incident Management, Problem Management, Network Optimization, NMS/EMS Tools, SLA Reporting, Optical Networks

Industry

Telecommunications

Description

Key Responsibilities Service Improvement & Performance Management Develop and drive Service Improvement Plans (SIP). Monitor KPIs such as availability, MTTR, MTBF, SLA compliance, and incident trends. Fault Analysis & Troubleshooting Perform Root Cause Analysis (RCA) for faults in SDH, DWDM, and OTN networks. Analyze alarms, logs, and trends. Incident & Problem Management Drive problem management for recurring incidents. Document of RCA and corrective/preventive actions. Participate in major incident reviews. Network Optimization Identify fiber issues, capacity bottlenecks, and misconfigurations. Recommend re-routing, capacity upgrades, and tuning. Coordination & Stakeholder Management Work with field teams, engineering teams, and vendors (Tejas, Nokia, ECI). Provide updates to stakeholders. Automation & Reporting Prepare SLA reports, dashboards, and SIP reports. Use automation wherever applicable. Required Skills Strong knowledge of SDH, DWDM, OTN. Understanding optical networks, alarms, and NMS/EMS tools. Qualifications Bachelor’s degree in Electronics, Telecommunications, Electrical, or related fields. Experience 1-2 years in NOC operations or transport network support. KPIs Reduction in repeat incidents, improved MTTR/MTBF, SLA compliance, and SIP closure effectiveness. Certifications ITIL Foundation, CCNA/CCNP (optional). Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Responsibilities

Develop and drive Service Improvement Plans while monitoring KPIs and performing root cause analysis for SDH, DWDM, and OTN networks. Coordinate with vendors and field teams to optimize network capacity and resolve recurring incidents.