The Tim Hortons Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.
Hospitality & Guest Service
Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
Ensures coffee and products are always fresh and prepared according to the guests’ request
Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them
Ensures every guest receives a prompt and warm greeting
Promptly executes service recovery for any guest concerns by making it right with the guest
Restaurant Operations
Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
Communicates product needs to ensure proper product availability for guests
Regularly takes temperatures of the required products and records in the Time & Temperature Log
Policies & Procedures
Follows all restaurant policies, procedures and standards
Maintains the front counter area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined
Health & Safety
Works in compliance with occupational health and safety legislation
Knows, understands and follows safe work practices and procedures
Uses or wears personal protective equipment or clothing as required
Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures
Job Type: Full-time
Pay: From $17.20 per hour

Benefits:

• Dental care
• Flexible schedule
• On-site parking
• Vision care

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (required)

Language:

• English (required)

Work Location: In perso

Please refer the Job description for details