At Next Phase Group, we have a stellar reputation for delivering outstanding customer service and sales solutions to meet the ever-changing needs of our clients. Our success lies in our adaptability, customer-centric approach, tenacious work ethic, and transparent communication. Due to a new client contract, we have expanded to Peoria, Illinois and are looking for hungry, results-driven Team Member Trainees to join our team.
As a Team Member Trainee Trainee, you will play a key role in providing exceptional customer service and sales support to new and existing customers on behalf of our client. On a daily basis, you will meet directly with decision makers to discuss potential product and service offerings that best suit their needs and lifestyle. Additionally, you will establish genuine connections with potential customers and present options with honesty, transparency and professionalism in an effort to close sales and create a refreshing customer service experience.

TEAM MEMBER TRAINEE SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent required; additional education is a plus.
• Prior experience in customer service, sales, or a related field is preferred but not required.
• Strong communication skills with the ability to build rapport quickly.
• Results-driven mindset with a proactive and adaptable approach to customer interactions.
• Ability to handle multiple customer engagements efficiently while maintaining quality service.
• Problem-solving skills with a keen attention to detail.
• A positive, energetic attitude with a passion for helping others.
• Ability to work both independently and collaboratively in a team-driven environment.
  Job Type: Full-time
  Pay: $55,000.00 - $65,000.00 per year
  Work Location: In perso

• Engage directly with homeowners and customers to understand their needs and recommend tailored product and service solutions, identifying opportunities for sales enrollment.
• Guide customers through the sales enrollment process with professionalism and clarity.
• Provide in-depth explanations of product features, benefits, and eligibility requirements.
• Address customer questions and concerns with transparency and a customer-first approach.
• Build strong, lasting relationships with potential and existing customers through honest communication.
• Maintain accurate records of customer interactions and sales enrollment details.
• Collaborate with other Team Member Trainees to refine sales and service strategies for continuous improvement.
• Meet or exceed personal and team-based sales and customer satisfaction goals.