POSITION DESCRIPTION:

The Team Member will be responsible for providing excellent customer service, maintaining store cleanliness, and ensuring the efficient operation of the store. This role is key in helping create a positive shopping experience for our customers by offering prompt, friendly, and knowledgeable service.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Previous retail or customer service experience is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Basic math skills and cash handling experience.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Reliable and punctual with a strong work ethic.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to stand extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone.
  The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of this job.

• Greet customers with a positive and friendly attitude.
• Assist customers in locating products and making purchasing decisions.
• Promote and recommend store products to customers by maintaining up-to-date knowledge of current promotions, discounts, and new arrivals.
• Upsell and cross-sell items to increase store sales.
• Operate the cash register, handle cash, provide correct change, credit card payments and process sales transactions accurately and securely.
• Ensure the accuracy of sales records and balances at the end of each shift.
• Restock shelves, refrigerators, and displays as needed.
• Clean and sanitize the store, including aisles, counters, and bathrooms, to ensure a pleasant environment for customers.
• Assist in inventory control, including receiving, stocking, and rotating merchandise.
• Report low stock levels to the store manager and assist with inventory counts.
• Monitor store for any security issues, theft, or suspicious activity.
• Adhere to all safety protocols and procedures to ensure the safety of customers and staff.
• Work closely with other team members to meet store goals and improve the customer experience.
• Follow directions from store managers and supervisors to support daily operations.