WHAT YOU’LL DO

As a Team Member, you will be responsible for providing exceptional customer service, thoroughly cleaning & stocking, processing accurate payment transactions, preparing & serving quality food, and a variety of other duties to assist in meeting the needs of our customers (Travelers).

• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers).
• Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Execute a variety of other tasks as assigned.

AS A SHIFT SUPERVISOR, YOU WILL BE READY TO HELP WITH A VARIETY OF DUTIES THAT INCLUDE:

• Assists in organizing and overseeing the business and schedules
• Ensures cash management is accurate and processed regularly, reports are delivered as per company policies
• Ensure restaurant standards are consistently improved in terms of housekeeping, merchandising, presentation, and service
• Lead communication meetings with manager and team to ensure all plans are carried out
• Address customer needs and resolves issues, ensuring positive and long-term customer relationships
• Ensures inventory data is correct by performing spot inventory counts and checks
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards
• Support the Assistant Manager to achieve Gross Profit Margin, Net Margin and Sales Targets
• Performs other related duties as assigned