TEAM OFFICER CUSTOMER DELIVERY & SUPPORTIVE COLLECTION

Location:Community-based settings / Office based with some home working
Contract Type:Full-time / Permanent
Salary:Grade 8 Starting salary £27,711
Closing Date: 30th July 2025
About the Role
Are you passionate about helping people and making a difference in their lives? We are looking for a dedicated and professional Team Officerto join our team. In this dynamic role, you will be the first point of contact for residents, tenants, and businesses, providing high-quality support and advice.
Your time will be split between working within the community based as well as some home and office working.

Key Responsibilities

• To deliver support and advice to residents, tenants, and businesses and aim for resolution at the first point of contact.
• Maintain a high standard of professionalism in all communications, both verbal and written.
• To deliver the accurate billing, assessment, and processing of Council Tax, Business Rates, Housing Benefit, and Council Tax Support.
• Ensure accurate recording, storage, and sharing of relevant information.
• To deliver the efficient and effective collection and recovery of Housing Rents, Council Tax, Business Rates, Accounts Receivable and Housing Benefit Overpayments, in line with statutory legislation and local policies.
• To support the delivery of a holistic, pro-active and preventative borough-wide welfare support offer, through the allocation of any relevant crisis and financial support available to residents.
• To support the management team with the enforcement of council tax, housing rents, business rates, accounts receivable and housing benefit overpayments including court related activities and attendance where appropriate.

About You

We’re looking for someone who is:

• Customer-focused with excellent communication skills.
• Organised and detail-oriented with a commitment to accuracy.
• Comfortable working independently and as part of a team.
• Proficient in using digital systems and managing data.
• Adaptable and willing to work in both community and remote settings.

Our Mission and Values

At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:

• Let’s Engage We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.
• Let’s Enable We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.
• Let’s Support We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.

Join us in making a real differencesupporting communities, enabling services, and engaging with purpose.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for professional development and training.
• Flexible working arrangements.
• The chance to make a real impact in your community.

• To deliver support and advice to residents, tenants, and businesses and aim for resolution at the first point of contact.
• Maintain a high standard of professionalism in all communications, both verbal and written.
• To deliver the accurate billing, assessment, and processing of Council Tax, Business Rates, Housing Benefit, and Council Tax Support.
• Ensure accurate recording, storage, and sharing of relevant information.
• To deliver the efficient and effective collection and recovery of Housing Rents, Council Tax, Business Rates, Accounts Receivable and Housing Benefit Overpayments, in line with statutory legislation and local policies.
• To support the delivery of a holistic, pro-active and preventative borough-wide welfare support offer, through the allocation of any relevant crisis and financial support available to residents.
• To support the management team with the enforcement of council tax, housing rents, business rates, accounts receivable and housing benefit overpayments including court related activities and attendance where appropriate