We are currently recruiting for 2 Team Operations Managers to join the Operations Team (Secured Lender Services) in Bristol or Manchester.

YOUR SKILLS AND EXPERIENCE

• Team leadership
• Problem Solving
• Operational team management
• Performance management

YOUR ROLE

• To manage all paralegals effectively and ensure that they reach and maintain competence to perform their roles and responsibilities.
• To manage the day-to-day operation of the team ensuring delivery to clients within SLA.
• To manage resources effectively within team.
• To manage performance and development of members of the team.
• To deliver for clients in respect of the work within operational team and deal with client queries relating to the team as and when required. Some client contact may required.

WIDER RESPONSIBILITIES

• Ensure operational input to support delivery of strategic delivery division.
• Play an active role in continuous improvement and change within relevant team and support Senior management team in that respect.
• Play an active role in line led by SOM to develop the operational, team management processes.
• Support operational change initiatives to improve processes and systems.
• Support in the absence of other FLM within line led by SOM.