• 501427
• Harlesden, Greater London, United Kingdom, NW10
• Islington, Greater London, United Kingdom
• London, Greater London, United Kingdom
• Wandsworth, Greater London, United Kingdom
• South East, United Kingdom

Show More Show Less

• Health
• Customer Service
• PIP Assessor
• Programme & Project Management
• WCA Assessor

Show More Show Less

• Full Time / Permanent
• Opening on: Jul 11 2025
• Closing on: Aug 29 2025

The Team Performance Lead role is to motivate and support a professional clinical operations team to achieve high performance and quality levels. The role will drive excellent customer service and compliant activity through effective performance and team management and will work closely with Clinical Practice Leads, Clinical Auditors, and the Delivery Manager in the smooth delivery of assessment centre activity. This is a hybrid role with some office working in our London based assessment centres.

• Supervise Clinical Assessment Centre sessions, including face to face, telephone, and paper-based assessments, and remote delivery requirements.
• Develop, motivate, manage and retain quality staff who are capable of ensuring the delivery of service requirements, including clinical and non-clinical support roles.
• Day to day resource management to ensure efficient delivery of all assigned functional assessments, including remote delivery within the scope of the Assessment Centre, maintaining close working relationships and managerial support in delivering a service to claimants.
• Manage individuals’ performance through the use of the HAAS Performance Excellence Framework ensuring that staff are exceeding their minimum performance targets, completing regular performance and development reviews, observations, coaching and personal development.
• Ensure staff feel engaged and supported, through reviews, regular feedback and action plans based on an individual and team balanced scorecard approach.
• Apply continuous improvement methodology to improve the delivery of services, considering the engagement of clinicians, non-clinical support teams, and the claimant journey.
• Effective communication across the clinical operations, clinical excellence, and business support functions.
• Contributing to best practice sharing through shared resources, skills, know-how and expertise.