EXCITING REMOTE OPPORTUNITY FOR FLORIDA AND MICHIGAN RESIDENTS!!

Are you ready to build your career with an established company with a history of success, which truly values each and every team member and is growing by 10X? Our people are of utmost importance to us and we are growing and investing in our team every day. We have also launched our in-house University Training Center. We offer coaching to all staff to better equip them to shatter their goals! We will be adding many positions over the next few years while expanding operations across all the major US cities. There are lots of opportunities for advancement in our growing company and you as a Team Support Specialist will have a significant impact on our business. If you are a collaborative high performing individual who is charismatic, flexible, persuasive, and highly diplomatic, we would love to hear from you.
At first glance, you might think, “a dumpster rental company”? Have you ever heard the phrase, “don’t judge a book by its cover”? That phrase could not be more accurate with ADR. We are actually a sophisticated technology company that specializes in the equipment rental business. We have designed our own technology that allows you to quickly navigate inbound rental requests into onsite equipment rentals, with ease and a tech-savvy process. We have your back every step of the way and as a result, we seek highly motivated people who want to thrive, grow and have a career with an innovative and growing company. Our system continues to expand and that is very often by suggestions and ideas from our team members. Our collaborative leadership style is like no other. The growth potential at ADR is significant and the opportunity to grow is in your hands.
We are selective when it comes to growing our team because we want the best of the best. This is why you will experience several steps in our hiring process. Please be patient and trust, it is worth it, if you are asked to join our Team!

REQUIREMENTS

• High school diploma
• Background check and drug screening
• You are required to provide your own computer that meets our system requirements.
• Comfortable and have ability to learn and adapt to new technologies frequently
• Supportive and comfortable with change
• Comfortable in a fast-paced environment
• Commitment to regular and on-going training
• Must complete behavioral assessment
• Spanish speaking (preferred)

REQUIREMENTS

• High school diploma
• Background check and drug screening
• You are required to provide your own computer that meets our system requirements.
• Comfortable and have ability to learn and adapt to new technologies frequently
• Supportive and comfortable with change
• Comfortable in a fast-paced environment
• Commitment to regular and on-going training
• Must complete behavioral assessment
• Spanish speaking (preferred)

ROLE

The role of Team Support Specialist is to assist their team and meet the goals and objectives established by the management team. The Team Support Specialist will assist the sales team with their day to day activities and help be the open line of communication between the sales team and the billing, chargeback, and customer service teams. This role is crucial to our success and has a wide variety of activities. In this Team Support Specialist role, you will learn and participate in almost every aspect of the day to day operations. These responsibilities may change as the team expands and matures.

ROLE-SPECIFIC RESPONSIBILITIES

• Provide support to your Team Leader
• Provide support to your Sales and Billing team
• Provide support to the Chargeback Specialist on behalf of your team
• Communicate with Customer Service as needed on behalf of your team
• Communicate with partnering companies and haulers as needed to resolve billing inconsistencies and errors
• Make changes to customer service agreements and resend as necessary
• Prior to finalizing order; make final adjustments to accommodate all additional charges
• Ensure dumpsters on final pick up schedule have been charged for any additional days
• Support the Sales team with any billing processes and / or procedure updates
• Thoroughly complete cancelled order requests
• Add attachments such as weight tickets and photos to CRM
• When requested, process additional weight charges to customer order
• Monitor team emails, respond to and prioritize important messages
• Help with phone calls for final pickup and customer text messages
• Review customer order and select a hauler to award the work to, based on the company policy
• Maintain accurate information on the performance of haulers
• Coordinate dumpster rental directly with hauler and ensure all details are correct in advance of rental delivery
• Provide feedback to team leader if issues arise that are recurring
• Collaborate with other team members and departments to resolve issues
• Maintain accurate and organized records at all times
• Provide suggestions to management team to improve company operating procedures as necessary
• Confirm orders in the CRM once orders are confirmed with haulers
• Communicate any delays with orders with Sales Specialists
• Assist team members with requesting hauler ETA’s
• Coordinate functions in dial-pad as necessary

GENERAL RESPONSIBILITIES:

• Arrive to work 100% engaged and with a positive attitude
• Contribute to a dynamic, high-volume, and energetic work environment.
• Adhere to the policies and guidelines established by the management team.
• Identify areas for improvement and take proactive steps to address them.
• Show respect for your teammates by being punctual and offering support when needed.
• Demonstrate flexibility and adaptability in a constantly evolving work environment.
• Continue to develop and enhance your skills in areas where improvement is needed.
• Identify and bring to management’s attention any areas for improvement, and work to address them.
• Respect everyone’s time by starting work at your scheduled shift time.
• Make internal and external phone calls to companies, haulers, vendors, and customers as needed or requested.
• Support your colleagues by providing assistance as necessary.
• Assist with special projects as requested, time permitting.
• Navigate and utilize ADR’s CRM and any other company-specific software or systems.
• Be logged into the ADR office systems during your scheduled work hours and meetings.
• Ensure full attention to your role while on the clock at ADR.
• Maintain a distraction-free and quiet environment at home to ensure focus, confidentiality, and productivity, even when working virtually.
• Uphold and ensure confidentiality and data security by safeguarding company, customer, and ADR information at all times.
• Commit to ongoing learning by engaging in training, reading, research, and coaching, as well as collaborating with teammates to improve skills and adapt to change. Learning is a necessity at ADR. Occasionally or even frequently, you will be expected to read a book, do online training or research, learn from videos, work with a coach or coaches, shadow teammates, and more. We must do this to maintain skills, learn, and grow. The only truly constant thing is change, so we need to embrace it, learn, and grow.
• Dress appropriately for all virtual interactions, ensuring both your attire and background reflect a professional image. Be mindful of anyone who may appear in the background, and ensure they are fully dressed or out of view to maintain a professional environment.
• Present yourself professionally every day, wearing an ADR shirt, appropriate casual attire, or professional attire when meeting with external representatives.
• Log out of company programs when not actively using your computer.
• Complete special assignments and other tasks as assigned by management.
• Keep a log of daily activities if your role does not primarily involve phone or CRM-based tasks.
• Attend as many team celebrations, such as birthdays and anniversaries, as possible.
• Engage with your team in chats, responding to feedback requests, sharing reactions (such as emojis), and participating in team discussions.
• Ensure timely communication - Regularly check and respond to emails, messages, and other forms of communication promptly.
• Provide regular feedback through surveys or any other available channels.
• Ensure that during your scheduled hours, you are working exclusively for ADR for the full duration of your paid time.
• Understand and embrace the company’s core values, mission, and vision.