Team8 Cyber Start Up- Technical support - Team Lead at Team8

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Team Leadership, Coaching, Mentoring, Troubleshooting, Debugging, SaaS Systems, Support Processes, Automation, AI Integration, Communication, Problem-Solving, Multitasking, Customer Interaction, Global Collaboration, Documentation

Industry

Venture Capital and Private Equity Principals

Description

Our Technical Support team is growing, and looking for a hands-on, experienced Team Lead to guide our global team of talented technical support engineers. As a fast-growing cybersecurity startup serving leading global customers, we’re looking for someone who thrives in a dynamic environment, excels at technical problem-solving, and is passionate about building scalable, AI-enhanced support operations. Key Responsibilities Lead, coach, and mentor a global team of Tier 1–Tier 3 Technical Support Engineers. Oversee team performance, productivity, SLAs, and KPIs to ensure operational excellence. Handle and own escalated technical issues on complex, distributed systems — ensuring timely, high-quality resolution. Define, optimize, and standardize support processes, workflows, and best practices, including AI-integrated support models. Continuously refine support strategy based on trends, metrics, dashboards, customer feedback, and performance insights. Collaborate closely with Product and R&D to drive impactful improvements and influence product development. Foster a culture of learning, ownership, adaptability, and strong documentation practices across the team. Manage global 24/7 operational needs while balancing multiple priorities with urgency and professionalism. Requirements Qualifications 2–3+ years of experience leading Technical Support or Support Operations teams (global or large-scale environment preferred). Proven experience troubleshooting and debugging distributed SaaS systems. Experience implementing and improving support processes, including automation or AI-driven workflows. Hands-on experience with support tools, integrations, and cross-functional product collaboration. Excellent communication skills in English (written and spoken). Fast learner, curious, and proactive - comfortable adopting new technologies and driving innovation. Strong multitasking abilities, problem-solving mindset, and process-oriented approach. Experience working directly with external customers and global teams.

Responsibilities

Lead and mentor a global team of Technical Support Engineers while overseeing performance and ensuring operational excellence. Handle escalated technical issues and collaborate with Product and R&D to drive improvements.