Teamlead Customer Service Belgium (m/f/d) at Redcare Pharmacy

Tongeren, Flemish Region, Belgium -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Operations Management, KPI Monitoring, Process Optimization, Stakeholder Management, Cross-site Collaboration, Escalation Management, Performance Management, Data-Driven Mindset, Advanced Excel, Pivot Tables, Customer Service, People Leadership, Business Partnering, Solution-Oriented Approach

Industry

Retail Pharmacies

Description

Company Description At Farmaline, Europe’s leading online pharmacy, our people make the difference. We combine innovation with care to work towards one shared vision: “Until every human has their health.” If you’re looking for a leadership role where you can truly shape service quality, empower teams, and make an impact in an international environment — this might be your next #Redcareer. Job Description As Customer Service Manager (m/f/d), you will lead our Dutch- and French-speaking teams and ensure an outstanding customer experience across markets. You combine operational excellence with people leadership and act as a key link between Customer Service and internal stakeholders. This role is ideal for a hands-on leader who thrives in a fast-moving environment and enjoys improving processes while developing people. Your Tasks Lead, coach, and develop the NL & FR Customer Service teams. Take ownership of daily operations, KPIs, and workload management. Monitor performance and proactively optimize processes and tools. Ensure smooth cross-site collaboration (Tongeren & Sevenum). Act as escalation point for complex cases. Foster a positive, performance-driven, and collaborative team culture. Serve as a strong business partner to internal stakeholders. Qualifications Your Profile Master’s degree in Business Administration, Management, Operations Management, Supply Chain, Business Analytics, Economics, or a related field Proven experience leading and developing teams (ideally in Customer Service or Operations) Strong communication skills and stakeholder management capabilities Fluent in English + Dutch or French. The second language at least B1–B2 Data-driven mindset with experience working with KPIs and operational targets Advanced Excel skills, particularly in working with Pivot Tables, are essential Structured, solution-oriented approach combined with a customer-first mentality Comfort in a fast-paced, international environment Additional Information We believe great performance comes from a supportive environment. That’s why we offer: Hybrid working model with fixed anchor days. Vacation pay (June) & year-end bonus (December) — each equal to one month’s salary. 20 vacation days + 6 additional AVD days (39-40h work week). Meal vouchers, eco-cheques & parity committee premium. Employee discounts (10% OTC & beauty, 20% nu3). Corporate Benefits platform (800+ brands). Free and anonymous psychological support via nilo. Relocation support where needed. Redcare Department : Customer Service Remote Type: Customer Service

Responsibilities

The role involves leading, coaching, and developing the Dutch and French-speaking Customer Service teams while taking ownership of daily operations, KPIs, and workload management. Responsibilities also include proactively optimizing processes, ensuring smooth cross-site collaboration, and acting as a key link between Customer Service and internal stakeholders.