Teamlead Customer Service Belgium (m/f/d) at Redcare Pharmacy

Tongeren, Flemish Region, Belgium -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, People Development, Operations Management, KPI Monitoring, Process Optimization, Stakeholder Management, Cross-site Collaboration, Escalation Management, Team Culture Fostering, Data-driven Mindset, Excel, Pivot Tables, Structured Approach, Solution-Oriented, Customer-First Mentality

Industry

Retail Pharmacies

Description

Company Description At Farmaline, Europe’s leading online pharmacy, our people make the difference. We combine innovation with care to work towards one shared vision: “Until every human has their health.” If you’re looking for a leadership role where you can truly shape service quality, empower teams, and make an impact in an international environment — this might be your next #Redcareer. Job Description As Customer Service Manager (m/f/d), you will lead our Dutch- and French-speaking teams and ensure an outstanding customer experience across markets. You combine operational excellence with people leadership and act as a key link between Customer Service and internal stakeholders. This role is ideal for a hands-on leader who thrives in a fast-moving environment and enjoys improving processes while developing people. Your Tasks Lead, coach, and develop the NL & FR Customer Service teams. Take ownership of daily operations, KPIs, and workload management. Monitor performance and proactively optimize processes and tools. Ensure smooth cross-site collaboration (Tongeren & Sevenum). Act as escalation point for complex cases. Foster a positive, performance-driven, and collaborative team culture. Serve as a strong business partner to internal stakeholders. Qualifications Your Profile Master’s degree in Business Administration, Management, Operations Management, Supply Chain, Business Analytics, Economics, or a related field. Proven experience leading and developing teams (ideally in Customer Service or Operations). Strong communication skills and stakeholder management capabilities. Fluent in English + Dutch or French. The second language at least B1–B2. Data-driven mindset with experience working with KPIs and operational targets. Advanced Excel skills, particularly in working with Pivot Tables, are essential. Structured, solution-oriented approach combined with a customer-first mentality. Comfort in a fast-paced, international environment. Additional Information We believe great performance comes from a supportive environment. That’s why we offer: Hybrid working model with fixed anchor days. Vacation pay (June) & year-end bonus (December) — each equal to one month’s salary. 20 vacation days + 6 additional AVD days (39-40h work week). Meal vouchers, eco-cheques & parity committee premium. Employee discounts (10% OTC & beauty, 20% nu3). Corporate Benefits platform (800+ brands). Free and anonymous psychological support via nilo. Relocation support where needed. Redcare Department : Customer Service Remote Type: Customer Service

Responsibilities

The role involves leading, coaching, and developing the Dutch and French Customer Service teams while taking ownership of daily operations, KPIs, and workload management. Responsibilities also include proactively optimizing processes and tools, ensuring smooth cross-site collaboration, and acting as a key business partner to internal stakeholders.