Teamlead IT Support (m/w/d) at EVERIENCE

Antwerp, Antwerp, Belgium -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Leadership, Team Management, POS Systems, Networking, Windows Systems, Mac Systems, Cloud Services, Communication Skills, Organizational Skills, Process Improvement, Technical Support, Documentation, Network Security, Data Integrity, Compliance, Hospitality Technology

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Job Description Key Responsibilities Lead and support a team of IT technicians and support staff. Coordinate and oversee daily IT operations, ensuring high availability of systems. Manage and improve POS systems, order management platforms, reservation tools, and digital payment solutions specific to the restaurant business. Act as the liaison between IT and restaurant operations to ensure smooth technology integration. Identify process improvement opportunities and lead implementation. Oversee IT support requests and ensure timely resolutions. Develop and maintain documentation for systems, processes, and procedures. Assist in the rollout of new software or hardware across multiple restaurant locations if needed. Ensure network security, data integrity, and compliance with privacy regulations. Provide on-site support in Wilrijk, with possible visits to other branches if applicable. Requirements Competitive salary and benefits. Opportunity to influence and shape IT infrastructure in a modernizing sector. Room for growth and leadership development. Qualifications Proven experience in an IT leadership or senior support role. Background in IT within the hospitality or restaurant industry is highly preferred. Strong understanding of restaurant tech: POS systems (e.g., Lightspeed, Oracle Micros), kitchen displays, payment terminals, reservation systems, etc. Hands-on knowledge of networking, hardware, Windows/Mac systems, and cloud services. Excellent communication and organizational skills. Ability to manage a small team and multiple priorities efficiently. Fluent in Dutch and English; French is a plus. Based in or willing to commute to Wilrijk five times per week. What We Offer A dynamic working environment in a growing hospitality-focused business. Additional Information Workload: 5 days per week / 8 hours per day on client site support All our positions are open to people with disabilities Level of Experience: 5-10 ans Department: Fonctions support utilisateurs Type de contrat: Sous-traitance / Indépendant

Responsibilities

Lead and support a team of IT technicians while coordinating daily IT operations to ensure system availability. Manage and improve technology solutions specific to the restaurant business and act as a liaison between IT and restaurant operations.